10 hours ago

We’re thrilled to introduce a new version of Apptio Cost Transparency (CT) for Applications and Services® that automates application TCO to accelerate investment and rationalization decisions.

Last July Apptio sponsored three colleagues and I to attend CascadiaJS 2014. The conference is self described as "a two-day, community-driven conference on the cutting edge of JavaScript. Browser, server, OS - we cover it all". They did not disappoint in those topics. What I didn't expect were the number of talks on "softer" skills: mentorship, diversity, open source. The speakers themselves had very different backgrounds and a wide range in development experience.

The role of the CIO is evolving as conventional sources of IT value come under pressure from the democratization of technology, with Cloud and Mobile being the two big drivers of this disruption.

6 days ago

Service management professionals need to measure the cost and value of the activities and support that they provide to their organizations. Without knowing costs, you run the risk of making decisions with incomplete information. Also, if your organizations don’t understand the value that you add, you run the risk of losing budget and resources. That’s why we developed Apptio Service Desk Insights™ (SDI) for ServiceNow® – a first-of-its-kind application to help ITSM professionals manage the “business” of service desk operations and support management.

1 week ago

Too many corporate IT organizations struggle, or don’t think they need, to understand what it costs to deliver the products and services they provide. Insights and reflections from Interop: New York.

1 week ago

You know and measure your core Service Desk metrics: Including first call resolution, MTTR, SLA Breach rate, customer satisfaction, but these operational metrics only provide half the picture. Do you know the total and average costs of your incidents, problems, change, and service request activities? Apptio can help. Apptio Service Desk Insights™ for ServiceNow® is purpose-built to give you the insights you need to run your Service Desk like a CEO.

2 weeks ago

This week, Gartner laid out their top 10 tech trends for 2015. Gartner analyst David Cearley highlighted the Internet of Things, 3D printing, and smart machines, at their annual Symposium/ITXpo. What caught our attention was Gartner’s tech trend of “Advanced, Pervasive and Invisible Analytics.” Every application is an analytical app today, according to Gartner.

2 weeks ago

IT departments continue to face pressure about justifying technology spend and driving more impact with less budget. IT leaders are now realizing the benefits of implementing a solution to improve cost efficiency, tighten alignment with business priorities, and increase the impact of IT spend.

In case you missed it, we rounded up the top three news items from September on managing the business of IT: 1.  We announced the launch of Apptio Service Desk Insights™ (SDI) for ServiceNow® – a first-of-its-kind application to help ITSM professionals manage their service desk like a CEO. 

2 weeks ago

Our new white paper 9 Data Concerns That Can Needlessly Delay Your TBM Journey addresses common data concerns raised by IT organizations considering embarking on a journey to gain IT cost insight. Our nine-part blog series will delve into each concern separately and how to overcome it.