We have classified over 25 different TBM actions into a playbook to show customers where they can use TBM to achieve valuable outcomes. With Apptio’s R11 release, we are continuing to incorporate these key metrics and analyses into our “out-of-the-box” TBM applications to support and enable these use cases.
A while back, one of our TBM Council Principal Members asked a question about meter-based billing for infrastructure services, such as server/compute. For a server/compute service, this might mean charging based on server hours or even CPU and memory utilization. For networking, this would include the number of ports assigned, the public IP addresses provided or even the bandwidth consumed. Arguably, meter-based billing is the fairest way to charge for a service; but it is not always the best or right way to charge.
Over the past year we’ve spent a tremendous amount of time with our customers, learning how they are using Apptio to manage their IT function like a business. In this release, we’ve bottled up their best thinking around deploying and operationalizing TBM. We’ve also made some major strides in terms of how we help our customers find insights within their data and then socialize those insights with a broad range of stakeholders—particularly those who don’t have direct access to Apptio.
What started as an Apptio user group of six CIOs is rapidly becoming a movement. In my dual roles with Apptio and the TBM Council, it’s my job to evangelize; and in the course of my work I’m occasionally accused of hyperbole. But in this case the evidence is irrefutable. Nearly a third of all Fortune 100 companies—including Boeing, Facebook, Coca-Cola, Safeway, Target and Xerox—have embraced TBM.
Planning: The Final Frontier As the new product manager for IT Planning at Apptio, I thought it was good idea to start with interviewing customers and prospects to understand challenges they face. Let me share with you what we found and how I think these challenges can be overcome. Today’s Problems Planning is valuable and strategic tool. Businesses of all sizes spend significant manpower and organizational resources on it. At the same time, planning produces many horror stories:
Apptio has been using Google Web Toolkit, GWT, for our front end development since we were founded five years ago. We have learned a lot over the years that has helped streamline our UI development process and make it easier for our UI and UX teams to work together to make the best UI’s possible. In this post we will talk a little about why we chose GWT in the beginning and touch on a few things we have learned since then.
At Knowlege13 there are thousands of IT professionals collaborating, training, blogging and tweeting and otherwise making a big noise about IT service automation. Our host, ServiceNow, is the hottest act on the strip this week. Amid all the excitement, we reached a significant milestone in our partnership with ServiceNow—the certification of our platform integration. The first certification of its kind by ServiceNow, this integration allows joint customers to easily share data between ServiceNow and Apptio, creating better financial management of the products and services IT provides.
Over the last 3 days, the Board of Directors of the TBM Council, along with highly influential guests held a planning retreat in Napa Valley. Our goal was to review our progress against our objectives, broaden our support amongst our peers and discuss a sustainable operating model to support these efforts. As we step into the next stage of our development of a TBM discipline, it has also become clear to many CIOs that there must be a commitment and collaboration between them and their CFO & CEO. The CIO can no longer function independent of the organization, as CEOs and boards are starting to demand a standard way to describe the cost & value of IT and to benchmark those costs against peers within their industry.
We recently looked into Java-based object-relational persistence/object-relational mapping (ORM) to facilitate the use of relational database technology in our applications. In this post we’ll give an overview of the current ORM landscape based on that investigation.
In my role as the president of the TBM Council, I was very privileged to be asked to chair (and serve as MC) of this year’s IT Financial Management conference in Chicago last week. To help me with this, I mobilized a CFO of IT Advisory Board of some of the best tech CFOs in the industry: FSI industry luminary Suzette Unger of Goldman Sachs, the ever-practical Chris Levitt from Con-way, long-time TBM expert Usman Ghani from Volkswagen Credit, Randall Pfeifer from US Bank – who wrote his MBA thesis on TBM, and the always entertaining and wickedly smart Carl Stumpf from the Chicago Mercantile Exchange.