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4 hours ago

A new Harvard Business Review article touches upon how Chief Innovation Officers can set up their first 100 days in a new job. We believe that many of these lessons are also applicable to Chief Information Officers (CIOs) who are new to role. The recommendations in the HBR post mirror the core ideas of Technology Business Management (TBM), which is the business management system of choice for modern IT leaders.

The need to develop and manage a flexible infrastructure has emerged as a top priority. And despite this, I&O leaders have long struggled to use processes and tools to achieve this in a consistent and repeatable manner. Until recently, that is. Technology Business Management (TBM) has now become the system of choice for I&O leaders who want to successfully enable a business-focused, technology-driven enterprise.

Modern IT leaders are reinventing themselves with a new set of skills to drive technology innovation. These leaders are focused on delivering better value for their spend, while offering the right services, at the right quality, and the right price. They are driving a dialogue about cost, quality, consumption, and value between the IT department, the finance department, and the business units using language that everyone understands. It’s this type of special leader that the TBM Awards were designed to recognize.

Forrester CEO George Colony recently wrote a great article on the CIO’s Second Agenda. In addition to managing the IT agendas of their companies, CIOs must build a second agenda of Business Technology (systems, technology, and processes to win, serve, and retain customers), according to George. While the focus on internal processes is critical, IT must also invest in technologies to enhance the customer experience.

Digital Service Efficiency – or DSE – helps the company to see the full cost, performance, and environmental impact of customer buy and sell transactions, giving eBay a holistic way to balance and tune its technical infrastructure. DSE for eBay is essentially a “miles per gallon” measurement that makes an end-to-end connection between what customers do, as measured by URLS, and the fundamental business metrics they influence. This includes cost, performance, revenue, and environmental impact. Take the TBM Council and ISG’s DSE survey to see if your organization is ready for it!

Analytics will remain CIOs’ top focus through 2017 because the benefits of fact-based decision-making are clear to business managers in a broad range of disciplines, including marketing, sales, supply chain management, manufacturing, engineering, risk management, finance and HR. And increasingly, IT. Business analytics for IT is becoming a must-have capability for CIOs across industries.

1 week ago

We are thrilled to be featured in today’s FORTUNE Data Sheet! This article walks through how Apptio has created an analytics system that lets CIOs understand their cost base and help them benchmark their investments relative to their peers.

A digitally native and adept workforce is on the rise, and with it, so too is the fragmentation and decentralization caused by Shadow IT. The IT service desk is at the nexus of Shadow IT’s power and impact. It is a make-or-break proposition for the service desk. Those that harness its power to enable their business will succeed, while service desks that attempt to only “keep up” with it will find themselves underwater and falling behind the pace of business.

As President of the TBM Council, I’m excited to announce the speaker lineup for the second-annual TBM Conference 2014. We have curated an incredible group of Global 2000 keynote speakers and session panelists, each one of who are recognized as visionaries and innovators in the area of managing IT like a business.

When it comes to managing costs, most IT organizations have already virtualized, consolidated, and eliminated underutilized assets. But running IT solely as a cost center ignores the impact of its contributions to effective business outcomes. Also, this prevailing approach focuses on just one area of IT spending – the data center. 

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