Nationwide Building Society is the United Kingdom’s fifth-largest financial services provider. An organization with a well-established reputation for customer service, read on to learn how Nationwide is using Technology Business Management (TBM) to further transform their service culture internally – with great success.
Is your head spinning from trying to make sense of Amazon Web Services (AWS) billing? You’re in good company. Just how big of a problem is this? We break it down, by the numbers.
Providing IT-as-a-service can be a critical step in transforming the downward perception of IT and establishing a more open, inclusive, and trusting relationship with the business. A key hurdle? The absence of a clear implementation model. Discover the path to a successful IT service brokerage in three steps.
CIOs are struggling with communicating the value of IT to the business. Outcome KPIs ensure the linkage between spending and business results. Measuring and communicating these KPIs can ensure joint accountability and ownership of business- or customer-focused systems.
IT executives that are seeking ways to drive greater transparency and insight into their IT resources and services often rely on SAP complemented by homegrown solutions for this purpose. In this blog post we'll cover why this isn't a good choice for most businesses.
As the service desk evolves, one common theme is emerging – the need to clearly quantify the costs of service being provided. In the video below, I go over how you can quantify the value of your Service practice within ServiceNow using Apptio Service Desk Insights™ for ServiceNow®.
In this video, Chris Beaudin, Senior Director, Information Technology Business Services for DIRECTV, and Lance Warner, Senior Director of IT Infrastructure for First American, share how to address the objection that you already know your IT costs.
Early bird registration is now open for the Technology Business Management (TBM) Conference 2015, and you won’t want to miss this year’s hottest event for senior IT leaders. It’s all happening October 26-29 in Chicago. I hope you’ll join us for the TBM Council’s largest and most impactful event yet.
There is a growing body of research and news coverage on the declining perception of CIOs and their IT departments by the broader business organization. The root cause in the IT perception problem is arguably one of transparency. Find out how the critical cost transparency evolution can transform your business.
IT organizations spend considerable time and resources getting their operating model right. Your operating model generally defines how you plan, build, operate and monitor IT, as well as strategy and governance. You invest significantly in these functions, but may not be getting the most value from your investments.