Maximize Your ROI with Customer Success

We offer success programs that accelerate user adoption and increase productivity, whether you're implementing Apptio for the first time, enhancing your current solution, or driving a new technology initiative.

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Apptio Enterprise Success

Included with your subscription, Enterprise Success is focused on personalized assistance. A Customer Success Manager will be there every step of the way to provide personalized assistance, advising on TBM processes, Apptio products, and new releases.

Implementation
Assistance transitioning from deployment to production
TBM Roadmap
Plans and assessments to guide and track your progress
Apptio Community
Connection and collaboration with TBM peers
Resources
Webinars, product briefs, best practices, and more
12 x 5 Support
Availability based on your local time zone (6am – 6pm)
Health Checks
Evaluation for effective system performance and usage

Upgrade to Apptio Premier Success

Premier Success is focused on personalized product mentoring and best practice guidance. A named Premier Customer Success Manager (Premier CSM) is assigned to accelerate the path towards value realization. Offered as an annual subscription add-on.

Includes All of Enterprise Success
Assistance outlined above, and much more
Enhanced Support
24 x 7 support, enhanced SLAs, and preferred upgrade and escalation status
TBMA Coaching
Guidance, troubleshooting, and enablement for your TBM Analysts
Product Expertise
Empowerment for your TBMA to advance your Apptio capabilities
Adoption
Direction for use case definition and adoption
TBM Best Practices
Solution and process design, performance, and scalability

Apptio Community

Apptio Community is the exclusive site for customers to share, collaborate, and connect with peers and the Apptio team. Join now to explore our forums and wikis and start sharing!

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News and Events

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11/30/2020

AWS re:Invent

Virtual
Visit the Event Site
11/24/2020

TBMC20: Titans of TBM Inspire Fellow IT Leaders with Success Stories

Amanda Mitchell
Read the Article
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12/10/2020

Leveraging IT Cost Transparency to accelerate digital transformation in the Public Sector

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