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Security Designed to Protect You

Innovation is built on trust; trust starts with transparency. You can trust Apptio to deliver world-class applications while handling your data with the utmost care and security. We design every aspect of our business to deliver on that trust.

Privacy Policy

The Apptio Global Privacy Policy governs our collection of personal information via our website and other commercial relationships. It includes commitments around the purposes for which we may collect this information, the conditions under which we may share it, the rights and choices of the data subject, and measures taken to protect it. We supplement this Global Privacy Policy with a privacy policy specific to the Privacy Shield described further below. Apptio, Inc. and Apptio Europe Limited; Apptio GmbH; Apptio Nordic Aps; Apptio Pty Ltd.; Apptio NL BV; Apptio Technology Canada Ltd.; Apptio Singapore PTE. LTD.; Apptio France SAS (“Apptio”) have created a Privacy Shield Privacy Policy to help you learn about how we handle Personal Information that is collected in the European Economic Area (the "EEA") and transferred to Apptio in the U.S. Apptio commits to adhere to the EU-U.S. Privacy Shield Framework by adopting and implementing the Privacy Shield Principles, which include a set of Supplemental Principles (collectively, the “Principles”). Our certification can be found at www.privacyshield.gov/list.

 

GDPR

The EU General Data Protection Regulation (“GDPR”) went into effect on: May 25, 2018 and ushered in the most sweeping set of data protection, privacy and data transfer regulations to date. If a company uses third party data processors to collect, transmit, host or analyze personal data of EU citizens, the GDPR requires the company use processors who guarantee their ability to implement the technical and organizational requirements of the GDPR.

The Apptio branded products, and the processing of customer data within the Apptio branded products, are compliant with the GDPR. To formalize this commitment, we have added the Apptio EU General Data Protection Regulation Provisions to our contractual commitments to our customers. Among other things, these terms obligate Apptio to:

  • Process personal data based on customer instructions or applicable laws
  • Ensure that personnel accessing personal data are subject to confidentiality duties
  • Apply technical and administrative measures to protect personal data
  • Assist customers in responding to requests from individuals about their personal data
  • Assist customers in fulfilling their legal duties including regarding notification of data breach
  • Delete personal data at the conclusion of the contracted services except where retention is required or permitted by law
  • Provide customers with information required to fulfill regulatory and audit obligations
  • Obtain customer consent when engaging a subprocessor to process personal data in connection with the Apptio branded products. If you are a current customer you are invited to review the list of subprocessors available and obtain updates via the mechanism described on that page.

We encourage you to review these commitments. They represent a coordinated effort within Apptio to ensure we not only comply with applicable regulation, but also that we maintain our ongoing compliance, security and privacy efforts in general. We consider the GDPR to be a welcome development and look forward to our continued collaboration with our customers and suppliers towards ensuring the regulations and principals they represent are observed.

This Cookie Notice is part of our Privacy Policy. For more information about us, and how we protect visitor information, please see our Privacy Policy.

The Apptio Cookies Policy applies to the Apptio Website and describes the information we collect by automated means using information-gathering tools, such as cookies and web beacons.

Cookies

Cookies are small pieces of information or text that are issued to your computer when you visit a website and are used to store or track information about your use of the site.

Apptio uses cookies for several reasons. Some cookies are strictly necessary to enable core site functionality. We refer to these as “required” cookies. For example, we may use required cookies to authenticate your access to various secure areas of our Website that may contain content for registered users. Other cookies allow us to enhance your browsing experience, tailor content to your preferences, and make your interactions with our Website more meaningful. We refer to these as “functional” cookies. For example, functional cookies may be used to determine whether you have visited our Website before and inform us about site features in which you have interest, thereby permitting us to better tailor the site to our users. Functional cookies also allow us to analyze Website traffic so we can measure and improve performance and speed up your searches.

In addition to required and functional cookies, some third parties issue cookies through our Website to serve ads that are relevant to your interests based on your browsing activities. These third parties may also collect your browser history or other information to determine how you reached our Website and the pages you visit when you leave our Website. Information gathered through these automated means may be associated with the personal information you previously submitted on our Website.

Web Beacons

Web beacons (also known as internet tags, pixel tags, and clear GIFs) are clear electronic images that can recognize certain types of information on your computer, such as the type of browser used to view a website page, when you viewed a particular site linked to the Web beacon, and a description of a site tied to the Web beacon. Certain pages on our Website may contain such Web beacons, which Apptio uses to operate and improve the Website.

How to Control Cookies?

By using this Website, you agree that we can place cookies on your computer or device as explained above. However, you can stop cookies being downloaded to your computer by selecting the appropriate settings on your browser. Most browsers will allow you to see what cookies you have and delete them on an individual basis or block cookies from particular or all websites. Be aware that any preference you have set will be lost if you delete all cookies, including your preference to opt-out from cookies as this itself requires an opt-out cookie to have been set. For more information on how to modify your browser settings to block or filter cookies, see http://www.aboutcookies.org/ or http://www.cookiecentral.com/faq/.

Please bear in mind that removing or blocking cookies can affect your user experience and without cookies, you may not be able to take full advantage of our Website features.

We may modify or amend this Cookie Policy from time to time at our discretion. When we make changes to this notice, we will amend the revision date at the top of this page, and such modified or amended Cookie Policy shall be effective as to you and your information as of that revision date. We encourage you to periodically review this Cookie Policy to be informed about how we are using cookies.

How to Contact Us

If you have questions about this Policy, the Website or the Software Services, would like to opt out from certain service, or to exercise your rights, contact us at:

Via email at privacy@apptio.com; or
Via mail at Apptio, Inc., 11100 NE 8th Street, #600, Bellevue, WA 98004

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