Blog

2 days ago

When understanding the challenges and disconnects in measuring IT, there is remarkable variance in the KPIs business leaders want to gauge, compared to those a CIO targets. Forrester’s report found that CIOs were focused on internal areas; keeping the lights on and providing the most effective service to internal customers. However, other C-level executives favored external and transformative metrics.

3 days ago

Join our webcast to hear from senior IT leaders on how they’ve empowered their teams to make fact-based decisions. Lance Warner, Senior Architect and Director of IT Infrastructure for First American, and Chris Beaudin, Senior Director, Information Technology Business Services for DIRECTV will discuss how with cost transparency, they can collaborate with their business leaders on informed tradeoffs and demonstrate cost efficiency.

You’ve shed the outdated “help desk” moniker. You no longer provide “support” to “end users”. By all measures, you run a successful, customer-oriented service desk. But in today’s environment, it’s not enough for you to manage day-to-day service desk operations in the traditional ITSM sense. Our newly-released Tech Brief explains why to be successful in today’s IT environment, you need to be in control of your service desk operations. You need to be empowered with information and insights that let you run your service desk like a CEO.

IT departments are increasingly pressured to have dual roles: operate as a utility provider while also partnering with the business to drive innovation. While there is no one-size-fits-all approach to managing the business of IT, some key financial metrics can help you balance these two responsibilities. This blog series will run every Monday for the next few months and discuss a financial metric that you can use to run IT like a business.

1 week ago

When understanding the challenges and disconnects in measuring IT, there is remarkable variance in the KPIs business leaders want to gauge, compared to those a CIO targets. Forrester’s report found CIOs were focused on internal areas; keeping the lights on and providing the most effective and efficient service to internal customers. However, other C-level executives favored external and transformative metrics.

1 week ago

ITFM Week: Chicago April 28-30 As an IT financial leader, you need to ensure that your IT investments drive business value while being cost-effective. So, how do you effectively manage and allocate IT resources based on business needs? Are you looking for proven strategies for determining the cost of services? Network with and learn from like-minded IT Finance leaders on all these topics and more at the upcoming IT Financial Management Week.

Hello Apptio blog followers! We’re delighted to announce we are now on Google+. You can follow us here.   Never miss another post again.

IT departments are increasingly pressured to have dual roles: operate as a utility provider while also partnering with the business to drive innovation. While there is no one-size-fits-all approach to managing the business of IT, some key financial metrics can help you balance these two responsibilities. This blog series will run every Monday for the next few months and discuss a financial metric that you can use to run IT like a business.

2 weeks ago

IT organizations that are mired in a culture of cost cutting need to know two things: It's possible to turn the culture around to a value orientation, and it takes time and a focused effort to do so. CIOs and IT leaders must change the conversation, focusing the attention on business outcomes.

Looking to spend more time on analysis, and less on IT cost reporting? In our latest webinar, AOL’s Principal Systems Analyst Emily Rittenhouse shared how she uses Apptio to streamline data management, reporting, and analysis, so she can spend more time on analysis and helping others make decisions. As a result, she is an essential part of the way AOL connects technology with business.

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