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Business executives don’t view IT as a major player in business growth – a poor perception that appears to be growing, according to an article in the Wall Street Journal that looked at the McKinsey & Co. research we highlighted last week. 

As the service desk evolves, one common theme is emerging – the need to clearly quantify the costs of service being provided. In this video, I go over how you can see cost and volume trending over time in ServiceNow using Apptio Service Desk Insights™ for ServiceNow®

In the clip, Chris Beaudin, Senior Director, Information Technology Business Services for DIRECTV, and Lance Warner, Senior Director of IT Infrastructure for First American, share how to address the myth that you don't have the right data to get started with cost transparency.

In an effort to manage the challenges business units have in working with their internal IT groups, leaders have a tendency to talk about “business and IT alignment." Big mistake, says former Sysco CIO Twila Day.

4 days ago

CIOs are increasingly looking to their IT finance leaders to help improve the cost-effectiveness of their technology investments, and better align these investments to business growth. Are you prepared for conversations about optimization opportunities, infrastructure consumption, and business demand? 

As the service desk evolves, one common theme is emerging – the need to clearly quantify the costs of service being provided. In this video, I go over how you can get cost metrics in ServiceNow using Apptio Service Desk Insights™ for ServiceNow®:

In this clip, Chris Beaudin, Senior Director, Information Technology Business Services for DIRECTV, and Lance Warner, Senior Director of IT Infrastructure for First American, share how to address the myth that cost transparency is not a priority.

Digital innovation is fast becoming the key to success. Firms are racing one another with investments in mobile apps, big data, analytics and back-office automation to win customers, grow profits and manage risk. As a result, the demand for digital is looming large in their tech budgets. How are successful firms stepping up to the task?

Want a high-performing IT organization? Have a CIO who plays an active role in business strategy. That’s the big finding from McKinsey & Co.’s latest survey on business technology.  Respondents who said their CIOs are very or extremely involved in shaping enterprise-wide strategy report much higher IT effectiveness than their peers who's CIOs are less involved.

1 week ago

Ready to learn how you can simplify the annual budgeting and process so IT teams can plan more effectively and confidently? Join us for a webinar to learn how Apptio’s newest product, IT Planning Foundation, can help you champion a better IT budgeting and forecasting process for your organization.

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