Accelerate Technology Service & Spend Management with Apptio and ServiceNow

A joint approach to managing the work and business of IT

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ServiceNow and Apptio's bi-directional integration provides you updates at the speed of your business.

The new IT operating model requires an evolution of both strategies and supporting technologies in IT Service Management and IT Financial Management disciplines, respectively. To power these processes, organizations leverage ServiceNow and Apptio.

ServiceNow provides platform intelligence, workflow management, and Single Source of Action that enables them to streamline and manage the work of IT. CIOs look to Apptio to communicate the cost, quality, and value of IT investments. Together, we build an intelligent model of your technology investments that updates itself at the speed of the changes in your business, allowing you to make data-driven decisions to accelerate your objectives.

Highlights

  • Align IT costs & consumption to prioritize work & budgets
  • Leverage manageable app views to empower lifecycle decisions
  • Identify modernization approaches, that consider cost, risk, and impact
  • Link IT consumption to business units, aligning usage to cost & value

TBM Integration with ServiceNow® CSDM

ServiceNow leverages the Common Service Data Model (CSDM). This creates a key opportunity for TBM practices to establish and manage visibility across numerous tables and data elements within their TBM systems with a single integration effort. Read this guide for best practices for integrating ServiceNow’s CSDM with the TBM Taxonomy and standard, purpose-built TBM systems.

55%

of Fortune 100 organizations integrate ServiceNow and Apptio to drive collaborative decision-making around their application and service portfolios.

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Better Together

  • Auto-Discovery
    Leverage ServiceNow to automatically identify infrastructure, applications, and services deployed across your environment maximizing your data freshness
  • Consumption-Based Allocations
    Use relationship and operational data combined with Apptio’s market-leading financial modeling to build the best consumptive cost model
  • Defensible TCO
    Trustworthy application and service TCO in both Apptio and ServiceNow dashboards facilitate better business conversations and drive showback and chargeback scenarios

Operational Excellence

Healthy service-aware CMDBs provide a contextual view of the infrastructure and operations required to run a business. Associating cost and consumption with applications and services help infrastructure and operations professionals prioritize work, plan budgets, and understand the business critically.

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Application Rationalization

Successful application rationalization requires data-driven decisions based on business criticality, associated risks and issues, and transparency into the key cost drivers. These views of the portfolio empower application owners to make informed life cycle decisions and measure fitness using a common language and shared understanding.

Cost Recovery & Value Demonstration

Organizations can never stop hunting for ways to create efficiencies that free up costs to fund innovation or reduce expenses. To really tap into cost savings, organizations need sophisticated cost recovery strategies. By tying consumption of IT services to business units, organizations align IT usage to costs and the value received.

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Transport for NSW Achieves Service Excellence by Integrating ApptioOne and ServiceNow