2020 TBM Council Award Winners Excelled During a Tough Year

The time has come to celebrate the winners of the eighth edition of the TBM Council Awards! Every year, our community looks forward to the TBM awards season because we get to recognize the amazing accomplishments our TBM heroes have had over the past year and celebrate how they are leveraging TBM to create real value for their businesses. Let’s get down to acknowledging and cheering the 10 winners as well as the thirty-three finalists!

TBM Excellence – Value Acceleration

Recognizes fast starts with TBM, where measurable value is realized very early in delivery. This award is for the bold: those teams that start fast and stay focused on the desired outcomes of their TBM program. These nominees illustrate how quickly you can be up and running with TBM, some of which are large, complex enterprises.

Winner: R+V

R+V is one of Germany’s largest insurers for private and corporate customers, providing a diverse array of products covering retirement, health, auto, home, and more. In a matter of months, R+V implemented their cost model and identified over fifty opportunities to optimize costs and prioritize execution. They centralized spending, optimized software licenses, reduced other costs through digitization, and more. They also accelerated decision-making and improved the confidence their teams have in the data they use.


  • State of Maryland Department of IT
  • The University of Central Florida
  • Wells Fargo

TBM Excellence – Application Rationalization

Recognizes those firms who use facts about their technology services to improve the conversations they have enterprise-wide about consumption, cost, and value.

Winner: Lockheed Martin Corporation

Lockheed Martin is a global security and aerospace company that employs over 100,000 people worldwide. With TBM, Lockheed Martin is shifting how IT is managed from stovepipes to a holistic model. Three CIOs signed on as co-chairs of Lockheed Martin’s TBM steering committee, advancing their “One IT” approach across all of Lockheed Martin’s Business Areas. They also accelerated investment decisions from about two-and-a-half weeks to just a few days, while improving confidence in the data they use.


  • AT&T
  • Barclays Bank
  • Marshfield Clinic Health System

TBM Excellence – Business Value Innovation

Recognizes the teams who use TBM facts to shape business priorities and get the most out of total spending. The judges also look for innovative solutions with TBM.

Winner: Macquarie Group

Macquarie Group is a global financial services group operating in 31 markets around the globe. With TBM, Macquarie drove many quantifiable outcomes including a shift from run-the-business to change-the-business, cloud cost opportunities, and a reduction in on-prem infrastructure spend. Macquarie launched their “My Bill of IT” dashboard, showing every employee their IT consumption and cost. Based on their initial rollout, Macquarie has seen a reduction in End user spend over the last 6 months.


  • Cenitex
  • HSBC Global Services
  • Sony Pictures Entertainment

TBM Excellence – Cloud & Hybrid

Recognizes success with optimizing the cost and consumption of public cloud services and making sound migration decisions, while continuing to manage on-premises based solutions. Nearly all the finalists in this year’s program shared progress and value in managing their public cloud spending, demonstrating the near universality of TBM for this purpose.

Winner: Humana

Humana is a Fortune 100 American health insurance company with over 20 million members and 46,000 employees. With TBM, Humana made a 10% shift from run-the-business to change-the-business, a 5% reduction in spend on their applications, a 7% cloud cost savings, and increased discretionary funding by 50%. Humana identified $35 million being spent on inactive applications, which led to a formal application retirement process.


  • 3M
  • Asurion
  • Nationwide Building Society
  • Standard Chartered

TBM Excellence – Strategic Planning

Recognizes improvement in the way an organization plans, manages to their plans, and holds teams accountable for spending variances. This is the meat and potatoes of TBM.

Winner: Logistics Management Institute

The Logistics Management Institute (LMI) is a consulting firm dedicated to improving the business of government. With TBM, LMI drove a 20% reduction in overall IT costs, shifted a high percentage of run-the-business spending to change-the-business, allocated 100% cloud costs allocations back to cost centers, and shifted 10% more money to discretionary priorities. They also drove significant improvements to financial management processes, like halving the time for both annual budgeting and monthly forecasting, which reduced employee hours spent on IT billing by 75%.


  • Church & Dwight
  • US Steel

TBM Excellence – Innovation Acceleration

Recognizes those who optimize technology consumption and spending on run-the-business components in order to support innovation investments.

Winner: Standard Chartered

Standard Chartered is a global banking and financial services company operating across more than 70 countries. With TBM, Standard Chartered realized a 50% reduction in time to answer ad hoc questions about overall costs, allocated 60% of cloud costs back to cost centers, and reduced vendor invoice validation time from 14 days to 6. The team developed TBM use cases to drive efficiency, executing 22 of them in 2020. They partnered with their Retail Technology team to deliver on key pillars of the Tech Excellence Program.


  • Humana
  • University of Pennsylvania

TBM Excellence – Investment Planning

Recognizes transformations in technology investment planning, budgeting, and forecasting along with other benefits of TBM.

Winner: NatWest Group

NatWest Group is a global financial services firm with several well-known banking brands, including the Royal Bank of Scotland. With TBM, NatWest created a transparent process to support the bank’s Technology Transformation program addressing Core Modernization, Data Centre Strategy, Application Simplification, Domain & Centre of Excellence, and the use of Agile tools, practices, and techniques. They significantly accelerated investment planning by streamlining and automating the planning process, completely shifting away from spreadsheets. Meanwhile, NatWest has gained much greater fidelity into the impact of new investments on their run-the-bank spending.


  • University of Pennsylvania
  • University of Texas at Arlington

TBM Excellence – Vendor Optimization

Recognizes those programs that use TBM to reduce spending or optimize value from their vendors and contractors.

Winner: Cleveland Clinic

Cleveland Clinic is one of the largest and most respected hospitals in the United States, providing care, research, and healthcare education. With TBM, Cleveland Clinic optimizes vendor spend by producing unique reporting for their outsourcing bill, invoice compliance, service agreement compliance, and purchase order burndown. The TBM Office streamlined more than ten invoice spreadsheets into a standardized monthly report, along with 40 to 50 workbooks received each month with IT operational data. This allowed them to identify several very expensive billing issues that have since been corrected.


  • Lowe’s Companies
  • Luke’s Hospital & Health Network
  • University of Pittsburgh Medical Center

TBM Excellence – Thriving Through Disruption

Recognizes that 2020 has been a challenging year. The COVID pandemic has thrown every company a curve ball, with significant business and IT challenges. This year, the awards team included a question about how teams have used TBM to deal with this disruption.

Winner: Morgan Stanley

Morgan Stanley, a Fortune 100 company, is a global investment bank and financial services company headquartered in New York City. By capitalizing on digital transformation over the last decade, Morgan Stanley’s TBM team was able to adapt quickly to a remote work environment brought on by COVID. Through close connectivity with key business and technology stakeholders and resilient planning processes in place, TBM was able to respond quickly when executing on business priorities and addressing anticipated volatility.  


  • Cleveland Clinic
  • Macquarie Group
  • Marshfield Clinic Health System
  • NatWest Group

TBM Excellence – Overall Performance

Recognizes achievement and value across the board.

Winner: University of Pennsylvania

The University of Pennsylvania, or UPenn, is an Ivy League university in Philadelphia that was founded by Benjamin Franklin in 1740. It is one of just nine colonial colleges chartered prior to the U.S. Declaration of Independence. With TBM, UPenn has achieved a large number of significant benefits, starting with a dramatic improvement in the trust of their internal clients. They’ve rationalized over 600 applications down to 125, and over 800 services down to 65, along with five billing mechanisms down to one. Meanwhile, UPenn reduced overall IT costs, shifted run-the-business spending to change-the-business investments, drove cost savings on public cloud, accelerated both budgeting and forecasting times, and reduced the time and effort for investment planning.


  • Logistics Management Institute
  • Markel Corporation
  • Morgan Stanley

The awards ceremony is on demand, so once you are registered, you can watch it anytime you like. Also, register for TBMC20 to see many of these customers and TBM practitioners explain their path to success.

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