Subprocessors

Effective 18 June 2021 Apptio has retained the following companies to provide a discrete service to Apptio for purposes of enabling a portion of the Apptio branded SaaS services/products. To the extent that you choose to upload Personal Data to the SaaS services, these providers may perform a processing function for data provided by customers as defined by the General Data Protection Regulation (the GDPR). These third parties are subject to contractual terms that meet the requirements of all applicable data protection regulations, including confidentiality and information security requirements that are at least as rigorous as required by the GDPR. You will see certain Apptio affiliates are listed below. That is because the employees of such entities may be involved in fulfilling certain services related to the Apptio branded products and services (e.g. follow-the-sun support; operational activities; back office functions; professional services and sales activities).
Sub-processor Location Purpose of the Processing
Amazon Web Services United States of America,
AWS Germany (Frankfurt),
AWS Ireland
Provider of on-demand cloud computing platforms
Atlassian, Inc. United States of America Provider of support issue tracking and support infrastructure solution Jira
Khoros, LLC (f/k/a Lithium Technologies, LLC, successor in interest to Jive Software, Inc.) United States of America Khoros is a provider of collaboration tools used to power the Apptio user community portal: Apptio utilizes an online community(ies) hosted by Khoros and/or uses online software tools provided by Khoros in a software-as-a-service model, to: (a) interact with Apptio’s customers and/or members of the general public, (b) respond to comments made via third party social media, (c) provide customer support, (d) provide relevant articles and other media online, and, (e) engage in other online discussions
Microsoft, Inc. United States of America Third Party provider of business intelligence solution Power BI used to improve the Service by analysis of high level usage patterns
Salesforce.com, Inc. (And Affiliate companies) United States of America Third Party provider of CRM (Customer Relationship Management) and support portal solutions
The following is a list of current Sub-Processors, in addition to the other mentioned, specifically for the Apptio Targetprocess subscription services as of the Effective Date:
Sub-processor Location Purpose of the Processing
“IBM East Europe / Asia” (“IBM Cloud”) Netherlands,
United Kingdom,
Australia,
United States of America*
Data storage and processing
Amazon Web Services EMEA SARL Germany,
United States of America*
Data storage and processing
SendGrid Twilio United States of America Email Delivery for On-Demand Service
Elasticsearch B.V Ireland Search functionality
Pendo.io, Inc. Germany,
Finland,
Belgium,
the Netherlands
Product usage analytics, product experience and digital adoption solutions
Note that Apptio personnel could be involved in the support and maintenance of the infrastructure used to power and run various Subscription Services provided by Apptio. All such personnel are subject to standard contractual obligations including confidentiality and rigorous background checks and receive regular training on data protection and compliance. Apptio have Standard Contract Clauses agreements in place between the different legal entities. Apptio’s affiliates are:
Affiliate Relationship Location
Apptio Europe Limited wholly-owned subsidiary of Apptio, Inc. United Kingdom (E.U.)
Apptio GmbH wholly-owned subsidiary of Apptio, Inc. Germany (E.U.)
Apptio NL BV wholly-owned subsidiary of Apptio, Inc. The Netherlands (E.U.)
Apptio Pty Ltd. wholly-owned subsidiary of Apptio, Inc. Australia (APAC)
Apptio India LLP wholly-owned subsidiary of Apptio, Inc. India (APAC)
Apptio France SAS wholly-owned subsidiary of Apptio, Inc. France (E.U.)
Apptio Italy SRL Italy wholly-owned subsidiary of Apptio, Inc. Italy (E.U.)
Apptio Nordic Aps wholly-owned subsidiary of Apptio, Inc. Denmark (E.U.)
Apptio Singapore PTE. LTD. wholly-owned subsidiary of Apptio, Inc. Singapore (APAC)
Apptio Technology Canada Ltd. wholly-owned subsidiary of Apptio, Inc. Canada
Targetprocess LLC* wholly-owned subsidiary of Apptio, Inc. Belarus
Targetprocess Inc.* wholly-owned subsidiary of Apptio, Inc. United States of America
* Legacy target process legal entities.

Locations:

Apptio will store customer data processed in connection with the Apptio branded products and services while at rest in a tenant provisioned in either Australia, the European Union, the United Kingdom, or the United States. Minor amounts of Customer Data may be accessed by Apptio personnel outside of the applicable geo incidental to support provided as necessary to help ensure the proper functioning of and improvement to the Service on a 24/7 basis.

Notice of Changes:

Apptio will provide notice of any changes to this list of subprocessors by posting on this page 30 days prior to adding a new subprocessor. If you prefer, Apptio will also provide 30 days prior notice via email notification to any of customer personnel who register (free of charge) here: