Gerry Imhoff, CIO at Maritz, shares the focus on culture, approach, and people—NOT technology—that enabled his department to become truly valued by customers.
Business agility requires harmony between the business and IT. The business must be run by smart IT and IT must be run like a smart business.
Knowing where you fall in the TBM maturity spectrum helps identify opportunities for greater impact. Our 5-minute assessment makes it easy to gauge your progress.
Moving to an IT services model may be the most complicated thing an IT organization ever does. Why is the transition so challenging? Not for the reasons you think.
Everyday, IT Leaders like you deliver projects and services to run and expand your organization's business. But without insights into costs, demand, and capacity,...
Providing IT services can be a critical step in establishing a more open, inclusive, and trusting relationship with the business. A key hurdle? The absence of a...
Many CIOs function without an integrated view of IT project and service portfolios. To understand TCO and business value, these interlocking portfolios are key.
It’s not enough to manage day-to-day service operations in the traditional ITSM sense. To be successful, you need insights that let you run your service like a CEO.
RightScale’s 6th annual State of the Cloud report cites several new trends, including a renewed focus among enterprises on optimizing cloud costs.
Without app rationalization, an enterprise’s app portfolio can become ragged, weedy, and overgrown, like an untended garden. It's time to put things back in order.
IT organizations spend considerable time and resources getting their operating model right.
Lowering the business risk associated with disruption is a big advantage of cloud. But cloud costs quickly become an issue if you don't have control of your spend.
Astute IT leaders are evolving from technology curators and configurators to business owners and service providers. This new world of IT should excite you.
Every new year brings about excitement for new initiatives, but it's also a time to reflect on what we've learned during the previous year. Here are the top 5 blogs...
Digital transformation means different things to different people. The CIO is uniquely positioned to ensure digital initiatives support enterprise-wide strategies.