IT Demand Management

Providing Business User with the “Bill of IT”


The “Bill of IT”

IT organizations often struggle to move beyond the fire fighting, technology oriented conversations with their business counterparts. Through better IT Demand Management, they can change the way business units consume IT resources, drive down total enterprise IT costs, and focus on IT spending that delivers real business value.

With Apptio, IT organizations can provide the business with an itemized view of the services they use and the cost of those services – effectively presenting them with a “Bill of IT”. This shifts the conversation to one of demand and enables business heads to both understand and act on the levers they control which can directly impact the cost of IT.

Managing Changes in IT Demand

Once business executives understand how user demand for IT drives consumption and costs in their units, they can start forecasting their future needs more accurately, and make more thoughtful choices. With Apptio, IT organizations can leverage the powerful “What If” analysis capability and apply it to simulate changes in demand and understand the potential impact on IT costs.

What happens next year if two business units added 250 people, half of them in North America, and half in Europe? How are costs impacted when 50% of business users upgrades from Windows XP to Windows Vista on their desktops or laptops? Partnering with the business as a part of an IT Cost Transparency effort is the only way to effectively achieve two overarching objectives: minimizing IT costs and ensuring that IT investments add more business value.