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White Papers

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Enterprise use of public cloud services has made managing IT costs more complicated than ever. CIOs and CFOs need to track, analyze and manage not only traditional infrastructure and applications but also the company’s usage and cost of public...
Apptio pioneered the discipline of Technology Business Management (TBM) to address the business management needs of today’s technology leader. This white paper discusses how Apptio is purpose-built to work with and improve existing IT...
For many years, visionary IT leaders have been adopting the principles of Technology Business Management (TBM) to enable them to manage IT like a business. Apptio has facilitated this transformation by offering a purpose-built suite of TBM...
The Automating IT Cost Transparency white paper lays out a methodology that IT organizations can follow to: Drive conversations and collaboration between IT and Finance about the costs, utilization, and operations of all IT Services. Improve...
Cost allocation is an integral part of Technology Business Management (TBM). TBM is a category of software solutions designed to help IT organizations manage and communicate the cost, quality and value of IT Services. TBM brings the best practices...
In this paper, we explore several of the most common – but ineffective – approaches to IT cost analytics, like spreadsheets and business intelligence tools. We explain the weaknesses of each in order to help IT leaders avoid false starts...
CIOs must address a broad spectrum of business demands. On one hand, your IT organization is a utility provider bound to tight operational budgets. On the other, you must partner closely with the business in delivering innovation. To ...
If you’re headed down the road to IT Service Management (ITSM), then you’re probably leveraging the IT Infrastructure Library, or ITIL®. However, while many ITIL initiatives are benefiting IT organizations, they rarely deliver value...
In today’s environment, IT Service Management can’t simply just manage day-to-day service desk operations. Faced with ever-shifting IT budgets and increasingly empowered consumers and business stakeholders, you’re required to do...
IT executives are seeking ways to drive greater transparency and insight into their IT resources and services while managing IT with commercial acumen. Many of their business peers rely on SAP® technology to manage corporate functions. However,...