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Trustworthy and Safe

"Apptio’s world-class security measures are designed to protect and serve our customers."

- Ted Kummert, EVP Products & Engineering

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Compliance and Certifications

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Apptio’s Information Security team, Legal department and Internal Compliance/Audit department all work together to ensure that industry best security practices are met. Apptio’s Software-as-a-Service (SaaS) environment follows stringent guidelines to protect the confidentiality, integrity, privacy and availability of your data. We also work with independent auditors and penetration testers to validate that Apptio has the appropriate security controls in place to protect customer data entrusted to us.

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SOC Certification

Apptio cloud services have been successfully audited against American Institute of Certified Public Accountants (AICPA) Service Organization Controls standards for design and operational security.

  • Apptio SOC 1 Type II Report for the TBM Suite (includes Cost Transparency, Bill of IT, Business Insights, IT Benchmarking products)
  • Apptio SOC 2 Type II Report for the IT Planning product
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EU-US Privacy Shield

Apptio complies with the EU-U.S. Privacy Shield Framework as set forth and certified to the US Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States.

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Cloud Security Alliance – STAR Level One Certification

Our Cloud Security Alliance (CSA) Cloud Controls Matrix (CCM) response details how Apptio cloud services fulfill the security, privacy, compliance, and risk management requirements defined in the CSA CCM version 3.0.1. 

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FIPS 140-2 Validation

FIPS 140-2 validation provides product users with a high degree of security, assurance, and dependability. Apptio certifies that the underlying cryptographic modules used with our products, comply with the Federal Information Processing Standard Publication 140-2, a US government standard.

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FedRAMP Certification

(Apptio is formally in Process for certification at the FedRAMP Moderate impact level.)

Apptio’s FedRAMP environment provides a continental United States (CONUS)-based and dedicated infrastructure (facilities, servers, databases, networking devices) for Federal Government agencies subscribing to our SaaS Technology Business Management (TBM) solutions. The TBM suite of applications helps IT leaders measure, manage and communicate the cost, quality, consumption, and value of IT.

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ISO27001:2013 Alignment

Although Apptio is not currently ISO certified, we are closely aligned with the ISO27001:2013 requirements for establishing, implementing, maintaining and continually improving an information security management system. This alignment ensures that Apptio cloud services have the requisite and appropriate security controls in place as defined in the ISO/IEC 27001 standard.

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ITIL Alignment

Apptio adheres to ITIL principles and practices for managing and supporting our SaaS environment. Leveraging process automation and other ITIL best practices, we are well-positioned to enforce IT service management for our cloud services and customers.

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General Data Protect Requirements (EUGDPR)

Apptio is developing a strategy to meet the compliance requirements for GDPR by the 2018 deadline. Four years after the overhaul of European data protection laws began, the final text of the new General Data Protection Regulation (GDPR) was approved in Spring 2016 and the new rules will come into effect on 25 May 2018. Key changes under the GDPR will affect almost all businesses. The rights of EU citizens to control their personal details will be enhanced and new unified obligations will be placed on those dealing with personal data.

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