Online Privacy Policy

Last updated March 2014

Apptio, Inc. and its related bodies corporate ("Apptio" or "we") respect data privacy and are committed to protecting it through our compliance with this privacy policy ("Policy"). If you have questions or concerns regarding this Policy, you should first contact Apptio using the following email address: privacy@apptio.comIf you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe here. TRUSTe will then serve as a liaison with us to resolve any concerns you may have.

Scope

In this Policy, we provide information about (a) the collection and use of personal information on our publicly available websites, including www.apptio.com and community.apptio.com (collectively, our "Website"); and (b) information processed in connection with customers using our hosted software applications and other services that we may provide (collectively, the "Software Services") to our customers who subscribe to those Services ("Customers"). This Policy does not apply to information Apptio collects through any other means, or to information collected on any third-party site or by any third-party application that may link to or be accessible from the Website.

By accessing and continuing to use the Website or the Hosted Services you signify your consent to the terms and conditions of our Policy. We may change or update this Policy from time to time (see Changes to our Policy) and your continued use of the Website or Software Services is deemed to be acceptance of such changes. Please periodically check the Policy for updates and changes.

EU and Swiss Safe Harbor

Apptio complies with the U.S.-EU and U.S.-Swiss Safe Harbor frameworks as set forth by the United States Department of Commerce regarding the collection, use, and retention of data from the European Union or Switzerland. Upon request and within 30 days, Apptio will grant individuals reasonable access to personal information that it holds about them via its Website or, in the case of data hosted and processed by Apptio on behalf of a Customer via the Software Services, direct individuals to the controller of such information (e.g. the Customer). With respect to information gathered through the Website, Apptio will take reasonable steps to permit individuals to correct, amend, or delete information which is inaccurate, out-of-date, irrelevant, incomplete or misleading if you request us to do so. Please contact privacy@apptio.com to request the correction of your personal information gathered on the Website.

As part of our participation in the Safe Harbor program, we have agreed to use TRUSTe dispute resolution for disputes relating to our compliance with the Safe Harbor Frameworks and this Privacy Policy. If you have any complaints regarding our compliance with this Privacy Policy or the Safe Harbor Frameworks you should first contact us at privacy@apptio.com. If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by Internet at http://watchdog.truste.com/pvr.php?page=complaint&url=, fax at 415-520-3420, or mail at Watchdog Complaints, TRUSTe, 55 2nd Street 2nd Floor, San Francisco, CA, USA 94105. If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, see http://watchdog.truste.com/pvr.php?page=complaint&url= or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution process shall be conducted in English. Any questions, comments or complaints about the data practices (including without limitation compliance with data privacy principles of notice, choice, onward transfer, access, security, data integrity, or enforcement) of an Apptio customer or partner for whom Apptio processes data should be addressed to that customer or partner.

Information We Receive

Website Visitor Information. We receive information from and about visitors to our Website, including:

  • When you submit requests or post materials or inquiries on our Website. Examples of activities include registering for content (e.g. whitepapers) and requesting additional information, services, or support from us.
  • In connection with these activities, we may collect various information, such as your name, title, company name, address, phone number, and e-mail address and certain company information.
  • When you correspond with us via email.
  • Information we receive from third party business partners.
  • If you use a bulletin board or chat room on our Website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums. We are not responsible for third party use of the personally identifiable information you choose to submit in these forums.
  • Like many websites, we use "cookies" to collect visitor information. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser. They make it possible for us to recognize your browser when you visit and to tell us whether customers and visitors have visited the Website previously. If you have provided your name or other contact information to us via a web form, we are able to link that information back to the cookie. This information may be used to provide you with information that we believe to be relevant to you based on your actions on our Website.

Customer Relationship Information. We collect information from our Customers, including:

  • We require Customers who register to use the Software Services, and related services, such as training and customer support, to provide contact information, such as their name, company name, phone number, and e-mail address, and we may also ask for additional information such as title, department name, fax number, and additional company information, such as mailing address, annual revenues, number of employees, or industry. Registered users can update or remove their account information at any time by logging into the Software Services and editing their account information.
  • Registered users are required to provide an email address when registering for the Software Services, in order to receive a username and password. Users are responsible for maintaining the confidentiality and security of their user registration and password.

Customer Hosted Data. In connection with our Software Services, we also host and process information on behalf of our Customers, including as follows:

  • Our Customers upload, either directly or via a service provider, various business and IT cost, value and utilization data at their own discretion ("Hosted Data") via the Software Services for hosting and processing purposes. Since Customers are responsible for determining what data is uploaded, they control the types and categories of Hosted Data and have a closer employment or business relationship with any individuals whose personal information may be included as part of such uploaded data. Accordingly, the Customer can provide additional information on the types and categories of data it uploads using our Software Services and any personal data contained therein.
  • Information we gather as a registered user uses the Software Services.
  • Examples include cookies, IP addresses, and usage patterns.

Testimonials. We post customer testimonials on our Website which may contain personally identifiable information such as the Customer's name. We do obtain the Customer's consent prior to posting the testimonial to post their name along with their testimonial. If you want to remove your personal information that is being displayed on our Website under public pages please send your request to privacy@apptio.com.

Uses of the Information We Receive or Collect

We may use information, other than Hosted Data, that we collect about you or that you provide to us, including any personal information, in the following ways:

  • To provide you with information about Apptio and our products, services and partners. We may email you information regarding updates to the Software Services, and may send a Customer Newsletter via email which you can opt out of receiving future Customer Newsletters by using the "unsubscribe" link at the bottom of such email.
  • To diagnose and resolve issues with and otherwise improve our Website or Software Services.
  • To carry out our obligations and enforce our rights arising from any agreements between you and us.
  • To monitor and track usage patterns on the Website and Software Services.
  • To notify you of changes to our Website or Software Services.
  • To set up the Software Services for individuals and their organizations.

You can choose not to provide us with your personal information, but if you do not provide us with your personal information when we request it, we may not be able to provide you with our full range of products and services, or provide a service appropriately tailored to you.

Uses of Hosted Data

Notwithstanding anything else to the contrary in this Policy, we will not use, disclose, review, share, distribute, or reference any Hosted Data except as permitted in the agreement pursuant to which the Customer subscribed to the Software Services (the "Customer Agreement") or as may be required or permitted by law. Hosted Data is hosted and maintained in one or more Apptio-controlled data centers, which may be located around the world including the US. We also may provide technical support to Customers from locations around the world including the US, UK and India.

Our Disclosure Policy

Apptio will not rent, sell, or share personal information about you with third parties or nonaffiliated companies for their promotional purposes. We may disclose personal information that you provide through the Website or the Software Services in furtherance of providing the services that you have requested, when we otherwise have your permission, or under the following circumstances:

  • To our affiliates or subsidiaries
  • To our contractors in support of our business, or
  • If Apptio is acquired by, reorganized or merged with another company. In such an event, you will have the opportunity to ask not to receive promotional information following any such change of control.

We may also disclose your personal information to third parties if:

  • We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Apptio's Terms of Use or Customer Agreement, or as otherwise required by law.
  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

Choices About How We Use and Disclose Your Information

We seek to provide you with choices regarding the personal information you provide to us. The following describes the choices you have:

  • Cookies. If you do not want us to collect cookies on the Website, you may set your browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of our Website may then be unavailable or not function properly. Cookies must be enabled in order to use the Software Services.
  • Offers from Apptio. If you do not wish to have your e-mail address used for promotional purposes by the Company, you can opt-out by sending an email to unsubscribe@apptio.com. If we have sent you a promotional e-mail, you may send us a return e-mail asking to be omitted from future e-mail distributions. This opt out does not apply to information provided to Apptio as a result of your use of the Software Services.
  • Choices when using the Software Services. Since each Customer is in control of what information is collected by such Customer's users, how that information is disclosed and used, and how that information can be changed, users of the Software Services must contact the applicable Customer administrator in order to make choices about how the Customer uses and discloses personal information contained in Hosted Data.
  • Review this Policy carefully. If you do not agree with our practices, your ultimate choice is not to use the Website or the Software Services. By using any part of the Website or the Software Services, you accept and agree to our Policy and to our practices. If we update this Policy, your continued use of the Website or Software Services (following the posting of the revised policy) means that you accept and agree to the terms of the revised Policy.

Access to Your Account Information and Updating Information

You have the right and ability to edit your account information, at any time. Registered users can update or remove their account information at any time by logging into the Site and editing their account information. You can also opt in or out of receiving future communications of special offers and new product information by sending us an email at unsubscribe@apptio.com, or you can unsubscribe by following instructions contained in the messages you receive. We do reserve the right to send you certain communications relating to the Service, such as service announcements and administrative messages, that are considered part of your account membership, and we do not offer you the opportunity to opt-out of receiving those messages.

You may send us an e-mail at support@apptio.com to request access to, correct or delete any personal information that you have provided to us in connection with the Website. If you have submitted personal information to us in connection with the use of the Software Services, you can also contact us through support@apptio.com to request access to, correct or delete any personal information. We will respond to any request for correction or update of personal information within 30 days of the date of such request.

Personal information that is contained in Hosted Data can be accessed, updated or changed by logging into the Software Services. Since each Customer is in control of what information is collected by such Customer's users, how that information is disclosed and used, and how that information can be changed, users of the Software Services must contact the applicable Customer administrator in order to access, update or change personal information contained in Hosted Data.

Data Security Overview

Our data security obligation to you regarding Hosted Data is as set forth in the Customer Agreement. The goal of the Apptio Information Security team is to protect the confidentiality, integrity and availability of data. We take reasonable steps given the context of the engagement in which data is provided to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, the security of information transmitted through the Internet can never be guaranteed and is not entirely within our control. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site or services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. In order to protect you and your data, Apptio may suspend your use of a Site or service, without notice, pending an investigation, if any breach of security is suspected. Access to and use of password protected and/or secure area of the Site or services is restricted to authorized users only. Unauthorized access to such areas is prohibited and may lead to criminal prosecution.

Changes to our Policy

We reserve the right to modify this Policy at any time, so please review it frequently. If we make material changes to this policy, we will immediately post it to this Website, which will serve as your notification of these changes. If you are concerned about how your information is used, please bookmark this page and check back periodically.

Additional Information

If you have questions about this Policy, the Website or the Software Services, you can contact us at privacy@apptio.com.

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