Press Release

Apptio Data Highlights Need to Manage IT Costs and Budget Planning as Demand for New IT Capabilities Increases

New Data: 93% of Healthcare IT Leaders See Increased Demand for IT Capabilities Post-COVID

BELLEVUE, WASH. July 29, 2020Apptio, Inc., a leading provider of technology business management (TBM) solutions that help organizations analyze, plan, and optimize technology spend, today revealed survey data detailing significant cuts to IT budgets and shifting business priorities in the wake of the COVID-19 pandemic and subsequent economic fallout. Across all sectors, companies have had to re-plan budgets, while some sectors, including healthcare and financial services, are seeing even more remarkable shifts.

Apptio’s data (full report available here) shows that:

  • IT is being asked to do more with less: While the majority of organizations feel pressure to reduce IT spend, 63% report an increase in demand for new IT capabilities. In healthcare, the demand is even higher at 93%. Half of financial services leaders and 64% of government organizations are experiencing a demand for new capabilities.
  • Cost optimization has surged in priority: 72% of CIOs say the disruption caused by COVID-19 has changed their business priorities. Across sectors, organizations have shifted from prioritizing operational excellence and revenue growth to reducing IT spend. Two-thirds of healthcare organizations say optimizing costs is now the number one priority.
  • CIOs must deliver faster business decisions: Three out of four CIOs say the ability to rapidly re-plan is a critical capability during the pandemic. Yet 39% of organizations have a quarterly forecast cadence. Ongoing uncertainty surrounding the pandemic means organizations cannot afford to wait to respond every three months.

“Leaders are facing some of the most difficult decisions of their careers. We are seeing organizations from all industries impacted, some harder than others. In all cases, these organizations have had to look at how technology will enable them to come out of this disruption stronger than when they went in,” said Jarod Greene, GM of the Technology Business Management Council. “But they have to balance the need to manage costs and accelerate innovation, particularly in an environment where cash is king and plans can change on a daily basis. With financial management software, organizations can automate these processes, surface insights they would not have otherwise found in their data and make collaborative, informed decisions that take into account the business impact of their choices.”

This survey was conducted between March and June 2020. There were 100 total respondents, of which 12 percent were CIOs and 30 percent were IT finance leaders. Respondents represent a variety of industries, including banking and financial services (14 percent); healthcare (11 percent); and professional services (9 percent), among others.

About Apptio

Apptio’s products empower business leaders to drive optimal financial performance across their organizations. More than 60 percent of Fortune 100 enterprises trust Apptio to manage spend across the entire IT portfolio and beyond, so that they can focus on delivering innovation. Apptio automatically ingests and intelligently structures vast amounts of enterprise and technology-specific spend and operational data and enables users across disciplines to report, analyze, plan, and govern their investments collaboratively, efficiently and with confidence. For more information, please visit



Sylvia Ohm