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Case Studies

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Digital transformation evolves technology and business models to amplify the customer experience at every touchpoint. More than an investment in technology, this transformation relies on refocusing—organizationally and financially—around the...
To better understand the value of IT investments, First Citizens Bank needed new tools for planning and analysis. Using a combination of Apptio Cost Transparency®, Apptio Benchmarking®, and Apptio IT Planning®, the IT team was able to apply a much...
To accelerate a business and IT transformation, Swedish Match uses TBM principles to focus business conversations on the outputs of IT services and how they drive shareholder value. Shifting from a mostly regional outsourcing model to a central...
To help its media properties like Huffington Post and TechCrunch innovate faster and more profitably, AOL used its cost and performance model to determine it should embrace public cloud. It has already retired 14,000 servers, sold off a data center...
In a bid to build the next generation of home nancing infrastructure, Fannie Mae uses TBM to understand not only technology costs but also businessoperationcostandtimeef ciency. Thecompanyisshaping investment in technology and operations with models...
Kim Manigault, EVP and CFO, Technology & Operations at KeyBank, and Amy Brady, Key Bank CIO, EVP Technology & Operations Executive, held leadership roles at the same nationwide bank before they joined KeyBank. In addition, they both came to...
Given aggressive asset growth plans for the business, CHRISTUS Health created new levers for cost savings and cost avoidance in order to contain IT spending and improve IT leverage. By modeling and reporting on the TCO of 1,200 applications, they...
Maritz CIO Gerry Imhoff used TBM methodology and tools to accomplish a nearly 40% reduction in the corporate IT budget. At the same time, TBM was used to support a decentralization strategy, yielding surprising results. Giving his customers, the VPs...
In the last couple of years, Cargill has brought all of its IT spend into global IT owned and managed service lines. Global financial data is pulled together to create a service-oriented bill of IT that has shifted conversations with the business to...
Hewlett Packard Enterprise needed to move away from being an unexplainable tax to the business and toward becoming a true strategic partner. They needed to shift substantial funds used to run the business into changing the business while, at the...