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Subprocessors

Apptio has retained the following companies to provide a discrete service to Apptio for purposes of enabling a portion of the Apptio branded SaaS services/products. These providers may perform a processing function for data provided by customers and such data may include Personal Data under and as defined by the General Data Protection Regulation (the GDPR). These third parties are subject to contractual terms that meet the requirements of all applicable data protection regulations, including confidentiality and information security requirements that are at least as rigorous as required by the GDPR. You will see certain Apptio affiliates are listed below. That is because the employees of such entities may be involved in fulfilling certain services related to the Apptio branded products and services (e.g. follow-the-sun support; operational activities; back office functions; professional services and sales activities).

Entity Name

Solution

Location

Amazon Web Services

Third party provider of on-demand cloud computing platforms

U.S.A. and/or local in-region legal entity if specified in your agreement

Atlassian, Inc.

Third party provider of support issue tracking and support infrastructure solution Jira

U.S.A.

Khoros, LLC (f/k/a Lithium Technologies, LLC, successor in interest to Jive Software, Inc.)

Third party provider of collaboration tools used to power the Apptio user community portal

U.S.A.

Microsoft, Inc.

Third Party provider of business intelligence solution Power BI used to improve the Service by analysis of high level usage patterns

U.S.A.

Salesforce.com, Inc.
(And Affiliate companies)

Third Party provider of CRM and support portal solutions

U.S.A.

Apptio Europe Limited

Apptio, Inc. Affiliate

United Kingdom (E.U.)

Apptio GmbH

Apptio, Inc. Affiliate

Germany (E.U.)

Apptio France SAS

Apptio, Inc. Affiliate

France (E.U.)

Apptio Italy SRL Italy

Apptio, Inc. Affiliate

Italy (E.U.)

Apptio NL BV

Apptio, Inc. Affiliate

The Netherlands (E.U.)

Apptio Nordic Aps

Apptio, Inc. Affiliate

Denmark (E.U.)

Apptio Pty Ltd.

Apptio, Inc. Affiliate

Australia (APAC)

Apptio India LLP

Apptio, Inc. Affiliate

India (APAC)

Apptio Singapore PTE. LTD.

Apptio, Inc. Affiliate

Singapore (APAC)

Apptio Technology Canada Ltd.

Apptio, Inc. Affiliate

Canada

Locations:

Apptio will store customer data processed in connection with the Apptio branded products and services while at rest in a tenant provisioned in either Australia, the European Union, the United Kingdom, or the United States.  Minor amounts of Customer Data may be accessed by Apptio personnel outside of the applicable geo in either Australia, the European Union, United Kingdom, India, or the United States incidental to support provided as necessary to help ensure the proper functioning of and improvement to the Service on a 24/7 basis.

 

Notice of Changes:

Apptio will provide notice of any changes to this list of subprocessors by posting on this page 30 days prior to adding a new subprocessor.  If you prefer, Apptio will also provide 30 days prior notice via email notification to any of customer personnel who register (free of charge) via the link below: