Maximize Your ROI with Customer Success

We offer success programs that accelerate user adoption and increase productivity, whether you're implementing Apptio for the first time, enhancing your current solution, or driving a new technology initiative.

Apptio Enterprise Success

Included with your subscription, Enterprise Success is focused on personalized assistance. A Customer Success Manager will be there every step of the way to provide personalized assistance, advising on TBM processes, Apptio products, and new releases.

Implementation

Assistance transitioning from deployment to production

TBM Roadmap

Plans and assessments to guide and track your progress

Apptio Community

Connection and collaboration with TBM peers

Resources

Webinars, product briefs, best practices, and more

12 x 5 Support

Availability based on your local time zone (6am – 6pm)

Health Checks

Evaluation for effective system performance and usage

Upgrade to Apptio Premier Success

Premier Success is focused on personalized product mentoring and best practice guidance. A named Premier Success Consultant (Premier) is assigned to accelerate your path towards value realization and supporting the enhanced SLOs received with this package. Offered as an annual subscription add-on.

Includes All of Base Support

Assistance outlined above, and much more

IBM Advanced Support (for Apptio)

24 x 7 support, enhanced SLOs, and preferred upgrade and escalation status

TBMA Coaching

Guidance, troubleshooting, and enablement for your TBM Office/Analysts/Admins

Deep Product Expertise

Empowerment for your TBMA to advance your Apptio capabilities with best practices

Adoption

Direction for use case definition, configuration, and adoption

TBM Best Practices

Solution and process design, configuration, performance, and scalability

Apptio Community

Apptio Community is the exclusive site for customers to share, collaborate, and connect with peers and the Apptio team. Join now to explore our forums and wikis and start sharing!

More Resources

Apptio in the News

Latest:

Apptio Blog

Latest:

Events and Webinars

Upcoming: