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Baseline

Ultimately, our goal is for you to achieve and exceed your Technology Business Management objectives. This site presents various legal resources. Each of these documents represents a baseline set of commitments. We offer our services with a commitment around security, performance, uptime, support and privacy. Of course, we intend to go further.

Apptio Service Terms

The terms that govern your subscriptions and customer success engagements
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Professional Services Packages

Descriptions of each package offered by Apptio Professional Services
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Customer Support Services Policy

Apptio’s baseline tech support commitment to you related to the services
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Service Level Standards

Apptio’s baseline commitment to you regarding uptime of the service
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Security Framework

Apptio’s baseline commitment to you regarding the security measures in place to protect your data provided as part of the service.
View current Certifications
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Business Continuity & Disaster Recovery Framework

Apptio’s baseline commitment to you regarding business continuity and disaster recovery
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Privacy Policy

Apptio’s privacy policy, covering personal information provided to us through the corporate website and our services
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Licensing Requirements & Dependencies

This is provided to clarify both the licensing dependencies and requirements between and amongst our offerings
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GDPR Provisions

These provisions represent our contractual commitment to our customers regarding compliance with the GDPR requirements
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Digital Fuel License Agreements

Documentation for Digital Fuel customers, including End User License Agreement and Open Source Software License Terms.
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SaaSLicense Terms and Policies

The terms that govern your subscriptions, privacy, and website interactions.
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Whether you need help analyzing the true cost of the cloud, optimizing your technology spend, or communicating IT’s value to the business, Apptio can help.

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  • Solutions
    • Overview
    • Financial Management
    • Cloud & Hybrid
    • Apps & Services
    • Vendors & Suppliers
    • Agile & Projects
    • Business Value
    • Public Sector IT
  • Products
    • PRODUCTS
    • ITFM Foundation
    • Cloudability
    • Cloudability SaaS
    • Cost Transparency
    • Agile Investment Management
    • All Products >
      • Bill of IT
      • Hybrid Business Management
      • IT Benchmarking
      • IT Planning Foundation
      • Vendor Insights
      • Project Financial Planning
    • Platform
    • Datalink
    • Apptio TBM Unified Model
    • Insights
    • Self-Service Reporting
    • Comments & Collaboration
    • Action Plans
  • Resources
    • Overview
    • Testimonials
    • Resource Center
    • Blog
    • Community
    • Support
    • Professional Services
    • Events & Webinars
  • Company
    • Overview
    • Careers
    • Leadership
    • Technology Business Management
    • Trust
    • Partners
    • News
    • Locations
  • Get Started
  • Search
  • Support
  • Login
  • English (English)
    • Deutsch (German)
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Founder and Technical Advisor to the TBM Council

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