Baseline
Ultimately, our goal is for you to achieve and exceed your Technology Business Management objectives. This site presents various legal resources. Each of these documents represents a baseline set of commitments. We offer our services with a commitment around security, performance, uptime, support and privacy. Of course, we intend to go further.
Apptio Service Terms
The terms that govern your subscriptions and customer success engagements
Customer Support Services Policy
Apptio’s baseline tech support commitment to you related to the services
Service Level Standards
Apptio’s baseline commitment to you regarding uptime of the service
Security Framework
Apptio’s baseline commitment to you regarding the security measures in place to protect your data provided as part of the service. View Current Certifications.
Business Continuity & Disaster Recovery Framework
Apptio’s baseline commitment to you regarding business continuity and disaster recovery
Privacy Policy
Apptio’s privacy policy, covering personal information provided to us through the corporate website and our services
Licensing Requirements & Dependencies
This is provided to clarify both the licensing dependencies and requirements between and amongst our offerings
View Requirements & Dependencies
GDPR Provisions
These provisions represent our contractual commitment to our customers regarding compliance with the GDPR requirements
Digital Fuel License Agreements
Documentation for Digital Fuel customers, including End User License Agreement and Open Source Software License Terms.
