Ultimately, our goal is for you to achieve and exceed your Technology Business Management objectives. This site presents various legal resources. Each of these documents represents a baseline set of commitments. We offer our services with a commitment around security, performance, uptime, support and privacy. Of course, we intend to go further.

As of May 1, 2024 the latest service descriptions and terms can be found on the IBM website. The documents on this page are available as historical reference.

View latest terms

Apptio Service Terms

The terms that govern your subscriptions and customer success engagements
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Professional Services Packages

Descriptions of each package offered by Apptio Professional Services
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Customer Support Services Policies

Apptio’s baseline tech support commitment to you related to the services
View Apptio Customer Support Policy
View Apptio Targetprocess Premium Support Policy

Service Level Standards

Apptio’s baseline commitment to you regarding uptime of the service
View Standards

Security Framework

Apptio’s baseline commitment to you regarding the security measures in place to protect your data provided as part of the service.
View current Certifications
View Framework

Business Continuity & Disaster Recovery Framework

Apptio’s baseline commitment to you regarding business continuity and disaster recovery
View Framework

Privacy Policy

Apptio’s privacy policy, covering personal information provided to us through the corporate website and our services
View Policy

Product Descriptions, Licensing Requirements & Dependencies

Descriptions of Apptio’s products along with licensing dependencies and requirements between and amongst our offerings
View Product Descriptions, Licensing Requirements and Dependencies

Apptio Data Processing Agreement

These provisions represent our contractual commitment to our customers regarding compliance with the GDPR requirements.

Effective from 1st December 2023:

View GDPR Provisions – Apptio Data Processing Agreement
View Data Processing Agreement Exhibit

Effective until 30th November 2023:

View GDPR Provisions – Apptio Data Processing Agreement

Targetprocess Terms

The terms that govern your subscription.
View Terms

Digital Fuel License Agreements

Documentation for Digital Fuel customers, including End User License Agreement and Open Source Software License Terms.
View License Agreements

SaaSLicense Terms and Policies

The terms that govern your subscriptions, privacy, and website interactions.
View Terms & Policies

Apptio Legacy Products

Information about Apptio products which have been discontinued or replaced
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