Baseline
Ultimately, our goal is for you to achieve and exceed your Technology Business Management objectives. This site presents various legal resources. Each of these documents represents a baseline set of commitments. We offer our services with a commitment around security, performance, uptime, support and privacy. Of course, we intend to go further.
Apptio Service Terms
The terms that govern your subscriptions and customer success engagements
View Terms
Professional Services Packages
Descriptions of each package offered by Apptio Professional Services
View Packages
Customer Support Services Policy
Apptio’s baseline tech support commitment to you related to the services
View Policy
Service Level Standards
Apptio’s baseline commitment to you regarding uptime of the service
View Standards
Security Framework
Apptio’s baseline commitment to you regarding the security measures in place to protect your data provided as part of the service.
View current Certifications
View Framework
Business Continuity & Disaster Recovery Framework
Apptio’s baseline commitment to you regarding business continuity and disaster recovery
View Framework
Privacy Policy
Apptio’s privacy policy, covering personal information provided to us through the corporate website and our services
View Policy
Licensing Requirements & Dependencies
This is provided to clarify both the licensing dependencies and requirements between and amongst our offerings
View Requirements & Dependencies
GDPR Provisions
These provisions represent our contractual commitment to our customers regarding compliance with the GDPR requirements
View GDPR Provisions
Digital Fuel License Agreements
Documentation for Digital Fuel customers, including End User License Agreement and Open Source Software License Terms.
View License Agreements
SaaSLicense Terms and Policies
The terms that govern your subscriptions, privacy, and website interactions.
View Terms & Policies
