As Apptio’s VP of Global Account Management and Strategy, Toyan is responsible for customer retention and growth with particular emphasis on executive engagement and alignment to customer value. She brings more than 25 year of experience in strategic account management, market category creation & start-ups along with scaling high performing sales teams. Toyan joined Apptio in 2013 as a strategic sales executive managing some of Apptio’s key customer relationships. She was quickly promoted into leadership and has served in various roles including VP of Americas Account Management where she was instrumental in scaling revenue growth and retention. Prior to Apptio, Toyan held leadership roles at Accenture where she advised customers in the area of IT Service Excellence and ERP. Additionally, Toyan is regarded as a trailblazer in the Cloud and SaaS solutions market. She’s held sales leadership roles at newScale (market leader in service catalogs/acquired by Cisco), Kronos (helping launch its Global Managed Services business), and USi (the industry’s first Application Service Provider to delivery PeopleSoft, Oracle and Microsoft via the cloud/acquired by AT&T). Toyan has a Bachelor’s degree in Business Administration & Marketing from Bowie State University.