TBM Conference 2020 is Apptio and the TBM Council’s biggest event of the year and it’s right around the corner. This year there will be more than 100 on-demand sessions, live keynotes, and interactive roundtables and workshops. But why wait until November? I’ve reached out to several of our speakers to ask them about their sessions and any trends they are seeing in their industries.
In this post, I’m talking to two speakers from the financial services industry:
- Vasily Sakharov, TBM Office, Standard Chartered Bank and TBM Council Executive Advisory Board Member.
- Lynn Inglis, Head of T&O Performance Management at BMO Financial.
Q: What are some trends you are seeing in your industry and how can TBMC20 help better prepare you for the future?
Sakharov: The financial services industry has been moving through a massive digital transformation, and the recent global pandemic has set the stage for that transformation to accelerate even faster. I am looking forward to hearing Scott Chancellor’s update on new products in the pipeline for 2021. So much is happening with cloud technologies, machine learning, new ways of working, I am looking forward to hearing Scott Chancellor’s update on new products that will support these themes in 2021 and beyond.
Inglis: I want to learn about how others are thinking about hybrid compute environments where cloud is gaining traction. SaaS is here to stay, and at the same time servers and mainframes still exist. How are others thinking about and managing the cost comparisons? How are they organizing their information to make optimal decisions? I am also interested in understanding how others have managed app rationalization programs. Where did they start? What were some of the challenges that came up? What did they wish they knew when they started?
Q: What can attendees hope to take away from your session?
Sakharov: To meet client demands for speed, security, agility, and cost pressures, many organizations turn to cloud technologies. It has become (painfully) obvious to some early-adopter organizations that the cost of cloud computing is not as cheap as was initially expected, and this means cost optimization, cost accountability, and management optimization in the cloud space will be a big theme for this year. My presentation will walk through our cloud cost management journey and provide tips on how to get started, benefits of starting early, and some of the lessons learned.
Inglis: With our cost transparency and bill of service implementation, we focused on achieving two things: better information for discussions with the operating groups and information to support effective cost management. We’d made our decision to move forward with this project pre-COVID. The current economic environment further highlights our need for good material for discussions with the operating groups and good cost management. In my session, I’ll walk attendees through our steps of direction, alignment, and commitment. And I’ll show them how we got 75% of our costs into directly attributable applications, processes, and end-user devices.
Q: Why is it important for IT leaders to attend TBMC20?
Inglis: It has become such a unique event with 1000s of experts from so many industries sharing their thoughts and learnings. Personally, I learned a lot about this process from listening to those who implemented before us while attending two previous TBM conferences. I took what I learned and effectively planned our implementation. I couldn’t have made the progress I did without that conference information.
Sakharov: I am looking forward to hearing how other organizations have matured their TBM practices and learn about the challenges they’ve overcome, especially outside the financial services industry.
Q: Working on IT cost transparency projects are tough work in the best of times. What has your experience been like while working remotely during COVID?
Inglis: One of the team members summed it up for me one day by saying, “I’ve worked just as hard on things that weren’t nearly as useful, this is rewarding work.”
Take a break from your tough schedule and listen to Sakharov and Inglis’ TBMC20 sessions. Register now!
Here are their abstracts:
Tips for Getting Started & Being Successful in the Cloud
The financial services (FS) industry has been moving through a massive digital transformation, and the recent global pandemic has set the stage for such transformation to accelerate even faster. Clients continue to demand speed, seamless banking experiences, and the convenience to bank anytime, anywhere, securely. To meet such demands, many FS organizations are turning to cloud technologies.
It has become painfully obvious for some early cloud adopters that the cost of cloud computing is not as cheap as was initially expected. This means cost optimization, cost accountability, and management optimization in the cloud space is a big theme for this year.
In this presentation, Vasily Sakharov, from the TBM office at Standard Chartered Bank, will walk you through their cloud cost management journey and provide tips on how to get started, the benefits of starting early, and some of the lessons learned.
BMO’s ‘Thinking Business’ Philosophy Inspires Exceptional Customer Experiences
Thinking Business, BMO's Technology & Operations (T&O) focus, means actively partnering with the business and being accountable. This philosophy, empowered by technology, provides a meaningful way to discuss how to design and deliver always-on critical services and provide exceptional technology experiences for BMO customers and employees, all while improving performance and lowering costs.
Listen as Lynn Inglis, head of T&O performance management, explains the three things they did at BMO to raise the level of conversation:
- Implement a total cost of ownership (TCO) application
- Understand how many end user devices there are per person in each cost center
- Know the TCO of processes