Recent Posts


Most IT organizations are bogged down by legacy investments, according to a benchmarking report from Bain & Co. That being said, better analytics tools, the cloud, and development operations offer a way out of this morass. Successful IT leaders who are able to effectively manage the day-to-day while working towards changing the business share three characteristics that we call out in this blog post.


Far too many CFOs lack visibility into the ‘black box’ of their technology infrastructure, resulting in insufficient business intelligence and difficulty creating a strategic partnership with IT leaders. Sound familiar?


Imagine you lead a function that is one of largest cost centers in the company, but your organization lacks the information you need to effectively measure, manage, and communicate these costs. If you manage IT, this probably sounds familiar. In fact, it is an all-too-common challenge that IT leaders face on a regular basis. A problem that needs an IT Cost Transparency solution.


This is third in a series of three blog posts on research from Forrester on how IT leaders can rethink the CIO dashboard to communicate the value of IT to the business. In this post we cover agility KPIs that assess flexibility and speed of investments.


IT spend continues to climb, becoming one of the largest budget line items in companies today. Worldwide IT spending was projected to total $3.8 trillion last year. It's imperative that companies implement a solution to improve cost efficiency, tighten alignment with business priorities, and increase the impact of IT spend now more than ever.


The SAP Financial Accounting module is the backbone of SAP implementations, and your business is probably using it to record, collect, and process financial transactions. When used for IT, the SAP Accounting module provides a financial view of the IT cost base, and can be used in combination with the SAP Controlling module to process the chargeback of these costs to the business. 

But when you need more granularity to achieve true IT cost transparency and manage the business of IT, SAP doesn’t cut it as a sub-ledger. 


CIOs are struggling with communicating the value of IT to the business. Outcome KPIs ensure the linkage between spending and business results. Measuring and communicating these KPIs can ensure joint accountability and ownership of business- or customer-focused systems.


IT executives that are seeking ways to drive greater transparency and insight into their IT resources and services often rely on SAP complemented by homegrown solutions for this purpose. In this blog post we'll cover why this isn't a good choice for most businesses.


Because many organizations have differing needs for Amazon Web Services across departments or teams, they end up with multiple individual AWS accounts. While this may be great for the agility of an organization, left unchecked, fragmentation of unlinked AWS accounts creates blind spots in cost and operational management. Find out how to overcome this challenge.


IT organizations spend considerable time and resources getting their operating model right. Your operating model generally defines how you plan, build, operate and monitor IT, as well as strategy and governance. You invest significantly in these functions, but are you getting the most value from these investments?


In its latest report in the I&O Transformation Playbook series, Forrester takes a look at how and why Infrastructure & Operations (I&O) leaders can shift the conversation from ‘speeds and feeds’ to how technology can help the organization win, serve, and retain customers.


Enterprise use of public cloud services has made managing IT costs more complicated than ever. Get our newly released white paper to learn how you can integrate cloud costs into a holistic view of the IT business.


According to a Bloomberg Businessweek article this week, the use of mobile devices and cloud-computing among employees is forcing a shift in how CIOs approach technology purchases and management.

Consumers have gotten used to accessing their applications on every computer they use - including home, office, and mobile. This shift means the old-school gatekeeper role of the CIO is evolving into more of an IT service brokerage role.


Gartner suggests a “keep-it-simple approach to reporting on IT value” – by creating an IT budget slide deck that is simple and focuses on the big picture, while putting detailed slides in an appendix. They recommend including the following 6 slides in the deck:


Gartner’s latest research shows that when it comes to preparing the IT budget, CIOs and IT leaders often work in isolation. It is essential that IT leaders understand these various aspects of the enterprise strategic planning process and align the IT strategy with these enterprise-level plans.