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Trustworthy and Safe
Apptio’s world-class security measures are designed to protect and serve our customers
Innovation is Built on Trust; Trust Starts with Transparency
NOTE: All information contained represent our current practices. We continuously consider and adopt revisions to our practices in an effort to improve our overall security posture.
March 1, 2018
SAML Single Sign-on (SSO) System Vulnerability: A vulnerability that affects SAML-based SSO systems was recently disclosed by security researchers. Exploitation of the vulnerability may allow an attacker with authenticated access to the system to trick vulnerable systems into authenticating as a different user without knowledge of the victim user’s password.
Apptio analyzed the vulnerability and determined that our SSO systems are not impacted, and that no customer instances or data were at risk. No further action is planned.
January 4, 2017
On January 3rd, 2018 security researchers disclosed a series of vulnerabilities that impact nearly all Intel, AMD, and ARM processors. These vulnerabilities have been dubbed Meltdown and Spectre and have prompted an industry-wide response that is still currently unfolding.
Apptio is aware of the issue and is currently working to assess the impact of the vulnerabilities to our infrastructure and customers. Apptio considers this to be a top priority and will continue working to address the issue as more information becomes available.
Apptio recognizes that data location is an important consideration for businesses with a global presence. Apptio currently operates its SaaS service out of datacenter in the locations below. Please let your Apptio representative know if you have a preference for the location of your datacenter:
- US West Region
- US East Region
- EU (Frankfurt) Region
- EU (Amsterdam) Region
- EU (Ireland) Region
- Asia Pacific (Sydney) Region
- All Apptio datacenters are world-class Tier 3 and Tier 4 data centers providing advanced security and environmental protection. Some of our products utilize Amazon Web Services (AWS). Apptio datacenter providers (including both colocation facilities and AWS) hold industry certifications that include SOC1 Type II, SOC2 Type II, ISO27001:2013, Cloud Security Alliance STAR, among others.