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Apptio accelerates service transformation.


“Maritz IT was competing for the business. That meant we had to stop being a murky ‘black box’ IT department and start providing fully transparent services competitive with third-party providers, as well as change our approach to being a consultative, customer-focused, easy-to-work-with organization.”


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Is your service transformation at risk from financial pitfalls?

Transforming to a services-led IT organization can provide a compelling improvement in IT's alignment to the needs of the business. Success depends on learning to "run IT like a business," but there's no shortage of stumbling blocks to undermine your progress:

Elusive service
TCO calculations

Business consumes
IT like it's free

Budget surprises
from unexpected demand

build & run budgets

Manual, indefensible
cost recovery

Business sees low value
for IT costs

Apptio clears the path for successful service transformation

Service Cost & Value
Plan & Govern
Service Investments
Budget for
Service Demand
Recover Costs
Efficiently & Fairly
De-risk Service Enhancement Projects
Quantify the value IT delivers to the business
Prevent the business from consuming IT like it's free
  • Align IT service investments to business initiatives and sponsors.
  • Explain where project costs are going across each consuming BU.
  • Show what each BU gets for its IT dollars and what drives those costs.
Align IT spend with business priorities
Don't let wasteful padding starve innovation funding
  • Build multi-year service operating and capital budgets for labor, resources, contracts, etc.
  • Increase accountability by putting budget decision making into the hands of IT service owners.
  • Analyze monthly variance and update forecasts to minimize padding and surprises.
Align IT service budgets to business demand
Stop surprising the business with unexpected charges
  • Set unit prices based on forecasted service costs and volumes.
  • Develop demand-driven budgets and avoid service cost overruns.
  • Forecast changes in business demand and adjust resources quickly.
Provide fair and transparent service billing
Reduce frustration by business leaders about their IT costs
  • Deliver a pro-forma "bill of IT" automatically via email for easy access.
  • Communicate predictable, trusted IT allocations by BU, dept, and user.
  • Provide service options and let business consumers dictate demand.
Plan the full lifecycle of IT projects
Avoid OpEx "hangovers" when projects transition to the run phase
  • Establish overall service budgets inclusive of project investments.
  • Forecast the impact of IT projects on long-term service run costs.
  • Plan costs and resources for multi-year projects, including capital and run costs.

Benefits for service transformation stakeholders

Office of the CIO

Communicate value through the lens of IT services and underlying cost drivers. Drive shared accountability with the business by showing how their consumption drives IT costs.

IT Finance

Develop resource budgets and set service pricing based on demand from business consumers. Calculate defensible service costs and operationalize showback/chargeback to BUs.

Infrastructure & Operations

Accurately plan and measure resource costs based on service demand. Shape infrastructure demand by showing how consumption choices drive IT costs.

Manage the Economics of IT Services & Projects

How Maritz IT Delivers Competitive Services & Earns Trust of the Business

Plan the Full Life-cycle of Project Build and Run Costs

Plan Service Financials Based On Business Demand

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