While many ITIL initiatives are benefiting IT organizations, they rarely deliver value the business really cares about. This is because most organizations apply ITIL with a technology-centric, “inside-out” approach to service management, when what’s really needed is a customer-centric or “outside-in” approach that focuses on business needs and outcomes. To achieve this perspective, IT must first be able to relate to the business in terms it understands using Technology Business Management (TBM).
Download this white paper to learn how TBM:
- Bridges the communication gap between IT and the rest of the business
- Provides the missing link required to integrate IT services with the needs of the business
- Helps maximize the business value of IT and quantifies that contribution