You are here

Case Studies

37 resources available
Digital transformation evolves technology and business models to amplify the customer experience at every touchpoint. More than an investment in technology, this transformation relies on refocusing—organizationally and financially—around the...
To better understand the value of IT investments, First Citizens Bank needed new tools for planning and analysis.Download the case study to learn how Apptio's SaaS products helped the First Citizens Bank IT team:Achieve a single IT budget system of...
To accelerate a business and IT transformation, Swedish Match uses TBM principles to focus business conversations on the outputs of IT services and how they drive shareholder value. Shifting from a mostly regional outsourcing model to a central...
AOL delivers cost transparency to various media properties and other parts of the business in the form of 66 interactive monthly invoices. Each invoice is a web page with interactive dashboards. Powered by the underlying cost and data model of their...
In a bid to build the next generation of home financing infrastructure, Fannie Mae uses TBM to understand not only technology costs but also business operation cost and time efficiency. The company is shaping investment in technology and operations...
Kim Manigault, EVP and CFO, Technology & Operations at KeyBank, and Amy Brady, Key Bank CIO, EVP Technology & Operations Executive, held leadership roles at the same nationwide bank before they joined KeyBank. In addition, they both came to...
Given aggressive asset growth plans for the business, CHRISTUS Health created new levers for cost savings and cost avoidance in order to contain IT spending and improve IT leverage. By modeling and reporting on the TCO of 1,200 applications, they...
In the last couple of years, Cargill has brought all of its IT spend into global IT owned and managed service lines. Global financial data is pulled together to create a service-oriented bill of IT that has shifted conversations with the business to...
Hewlett Packard Enterprise needed to move away from being an unexplainable tax to the business and toward becoming a true strategic partner. They needed to shift substantial funds used to run the business into changing the business while, at the...
For Royal Bank of Scotland, the TBM team was formed to understand and effectively map technology cost to business consumption of that technology. Today, TBM underpins strategic decision-making and is driving front and center of cost takeout aligned...