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Nationwide has a well-stated vision to be the first choice for financial services in the UK. A big part of that is investing in what we call the Digital Society, moving toward the channels of choice that our customers want. The service-based journey that I've taken my division on is a really key part of that. …Making sure that we're more focused on end-to-end services and what they mean for our internal customers, our colleagues and our members, is the real center point of our strategy.
Group Services Director for Nationwide Building Society