A large US consumer goods company (9,000 employees and $4 billion annual revenue) needed a better way to balance service capacity and capability against costs and agility. After sinking more than 240 hours into a third-party benchmarking system, the results were far from sufficient. At the peak of their frustration, this company chose Apptio IT Benchmarking to compare their IT costs and performance against internal and external benchmarks. The company’s IT Planning group had Apptio IT Benchmarking and Apptio Cost Transparency configured within a month, helping them to:
- Understand how the company’s IT spend compared to other peer organizations
- Validate their internal TBM and cost analytics practices
- Become more proactive at explaining IT unit costs and identifying opportunities to improve
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