January 26, 2012
Level 3 Communications just gave iPads to its 1,300 North American salespeople and sales engineers. IT didn't take away their laptops, but it did load the iPads with software to do all the most important things in a salesperson's life. Level 3's sense of urgency is a reminder of just how fast tablets are moving into mobile workers' lives.
November 01, 2011
While IT systems help the rest of the company control costs and performance, few tools let IT departments analyze their own operations. Apptio’s cloud-based services track all information technology costs to aid chief information officers in maximizing return on investment.
October 18, 2011
At Dell World last week, Michael Dell hosted a variety of speakers, most of whom pointed to a vision of a new CIO, one who abandons the under-the-hood, component level focus in favor of vastly increased attention on business processes and crafting and configuring applications to support them.
September 22, 2011
In recent articles on the Coming Crisis of IT Management, I’ve pointed out that IT is often managed as a guild system. While this is efficient in some ways, it also means that the answers to every question are embodied in a person, resulting in a vast collection of “tribal knowledge” about the configuration of an environment that is kept within the brain trust of each silo. This is hardly optimal if IT is to become professionally managed.