Sicurezza progettata per proteggervi
L'innovazione è basata sulla fiducia, e la fiducia inizia con la trasparenza. Apptio è in grado di fornire applicazioni di livello mondiale gestendo i dati con la massima attenzione e sicurezza. Progettiamo ogni aspetto della nostra azienda per poter garantire tale affidabilità.
- Best practice
Dove Sono i dati?
Apptio riconosce che la posizione dei dati è una considerazione importante per le aziende con una presenza globale. Tutti i data center mondiali di Apptio sono di livello 3 e livello 4 e offrono protezione avanzata per la sicurezza e l'ambiente. Alcuni dei nostri prodotti utilizzano Amazon Web Services (AWS). I fornitori di data center di Apptio (inclusi gli impianti ospitati nella stessa sede e AWS) vantano di certificazioni di settore tra cui SOC1 Type II, SOC2 Type II, ISO27001:2013 e Cloud Security Alliance STAR.
- Regione US West
- Regione US East
- Regione UE (Francoforte)
- Regione UE (Amsterdam)
- Regione UE (Irlanda)
- Regione Asia Pacific (Sydney)
Apptio implementa controlli tecnici per garantire che i dati dei clienti siano protetti da eventuali compromessi e accessi non autorizzati, ad esempio:
Test di penetrazione
Apptio esegue regolarmente test di penetrazione e scansione delle vulnerabilità per garantire che i nostri sistemi siano sempre protetti. I test di penetrazione vengono condotti dal nostro team interno dedicato alla sicurezza delle informazioni e da importanti società di sicurezza terze. I clienti possono richiedere la creazione di report riepilogativi per i test di penetrazione di terzi e per le scansioni delle vulnerabilità delle applicazioni Web.
Segnalare qualsiasi attività sospetta o potenziale vulnerabilità della sicurezza non rilevata a firstname.lastname@example.org per ricevere una risposta tempestiva.
La protezione dei dati è una priorità assoluta in Apptio, e lo sviluppo e il funzionamento del nostro servizio ruotano intorno a tale impegno. Questo impegno riguarda il personale, le politiche sulla sicurezza e l'impegno ad aiutarvi a implementare procedure sicure quando utilizzate i nostri prodotti.
Riservatezza e InfoSec
Apptio richiede che tutti i dipendenti e i contraenti firmino e rispettino gli accordi di non divulgazione e rispettino le nostre politiche di sicurezza delle informazioni.
In fase di orientamento dei nuovi dipendenti, Apptio fornisce formazione sulle pratiche e le politiche di gestione della sicurezza delle informazioni, con corsi di aggiornamento annuali. Inoltre, gli sviluppatori di Apptio seguono una formazione specifica sulle pratiche di coding sicuro su base annuale.
Accesso ai dati
Il principio del "privilegio minimo" è rispettato e i dati sono accessibili solo al personale di Apptio autorizzato, come richiesto per il funzionamento del servizio. I dati dei clienti vengono divulgati a terzi solo per la fornitura dei servizi e solo in conformità con gli accordi commerciali stipulati con Apptio.
2. Personal Information We May Collect or ReceiveDepending on the context in which you interact with us, we may collect or receive the following types of information, including Personal Information, from and about you:
- When you submit requests or post materials or inquiries on our Website (including when registering for content such whitepapers and requesting additional information, services, or support from us), we may collect your name, job title/level, company name, address, phone number, e-mail address, country, and certain company information.
- When you correspond with us via email, we may collect the Personal Information included in your e-mail.
- Any Personal Information you submit in a bulletin board or chat room on our Website. Please note that any Personal Information you submit there will be posted online and can be read, collected, or used by other visitors to these forums. We are not responsible for third party use of the Personal Information you choose to submit in these forums. We also reserve the right, at our sole discretion, to remove any content you may post on our Website.
- When you visit our Website we collect certain information automatically. This includes device information such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, and browser type, and information about the actions you take on our Website, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Website. We also use session replay technologies to visualize how visitors interact with our Website.
- Like many websites, we use “cookies” to collect visitor information. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser. If you have provided your name or other contact information to us via a web form, we are able to link that information back to the cookie. Using cookies makes it possible for us to recognize your browser when you visit and to tell us whether customers and visitors have visited the Website previously. This information may also be used to provide you with information that we believe to be relevant to you based on your actions on our Website. Please review the “Cookies and Web Beacons” section below to learn more.
- We may also infer or derive information about you from the other information we collect. For example, we may infer your approximate location from your IP address.
- When Customers register to use the Software Services (and related services, such as training and customer support), we require them to provide us with contact information (such as name, company name, phone number, and e-mail address). They may voluntary decide to communicate additional Personal Information (such as title, department name, fax number, and additional company information, such as mailing address, annual revenues, number of employees, or industry). We will use the email address provided during the registration process to generate a username and temporary password for Customers. Customers will be invited to log-in to change their password.
- We collect information about Customers’ use of the Software Services including in a log file (e.g;, when a user logs, its use of the system).
- With Customers’ consent, we may post Customers’ testimonials, which may include Personal Information such as their name, on the Website about their use of the Software Services.
- Customers contact details to send them information about our products or services.
- Personal Information of Vendors’ and Partners’ Employees as provided by Vendors or Partner for purposes of the vendor’s services or in furtherance of the relevant partner relationship.
3. How We May Use Personal InformationWe may use the information that we collect about you or that you provide to us, including any Personal Information, in the following ways:
- We use data we collect to provide the Website and Software Services that we offer. This includes operating, maintaining, and providing you with all the content and features of the Website and Software Services.
- To inform you about Apptio and our products, services and partners, including to send, analyze, and improve marketing promotions and campaigns.
- To diagnose and resolve issues with and otherwise improve our Website or Software Services.
- To protect the security of our Website, services, employees and users, detect and prevent fraud, and to resolve disputes.
- To send administrative information to you, for example, information regarding the services and changes to our terms, conditions, and policies of our Website and Software Services.
- To carry out our obligations and enforce our rights arising from any agreements between you and us.
- To understand usage patterns on the Website and Software Services and optimize performance.
- To set up the Software Services for individuals and their organizations.
- To target advertisements to you on third-party platforms and websites.
- To generate de-identified data that we will not attempt to re-identify unless permitted by law.
- In connection with prospective service engagements, partnerships or vendor relationships.
4. How We May Share Personal InformationWe may disclose your Personal Information as follows:
- To our affiliates or subsidiaries as necessary to provide our products and services.
- To our vendors, service providers, contractors, and consultants (“Service Providers”) in support of our business. We do not authorize these Service Providers to use or disclose your Personal Information except as necessary to perform certain services on our behalf or comply with legal requirements. We require these Service Providers to safeguard the privacy and security of Personal Information they process on our behalf.
- To other third parties for marketing and advertising purposes.
- To our professional advisors such as lawyers and accountants in connection with obtaining guidance.
- To an acquirer, successor, or assignee in connection with or during negotiations of any merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.
- We may disclose your Personal Information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.
- We may disclose your Personal Information to our private equity sponsor, Vista Equity Partners. See further details below in section 10.
5. Your Rights and ChoicesWe seek to provide you with choices regarding the Personal Information you provide to us.
- Marketing communications from Apptio. If you do not wish to receive e-mail marketing communication from us, you can opt-out by sending an email to email@example.com. You can also unsubscribe from e-mail marketing communications by following the instructions contained in the marketing messages you receive. Even if you opt-out or unsubscribe, we can send you certain communications relating to the Service, such as administrative messages that are considered part of your account membership. You cannot opt-out of receiving those messages. Where required under applicable law, we will only send you marketing communications with your consent
- Right of access, deletion, correction of your Personal Information. Subject to applicable law, you may have the rights to request access to and receive information about the Personal Information we maintain about you, update and correct inaccuracies in your Personal Information, and have the information blocked or deleted, as appropriate. These rights may be limited in some circumstances by local law. To exercise these rights, please contact us as set forth below in the how to contact us section.
- Customers account information. You can update, edit or remove your account information at any time by logging into the Website.
- If you are a California Resident, see Your California Privacy Rights below at section 7.
- If you are in the EU, see the GDPR below at section 6
6. GDPRThis section applies to individuals in the European Economic Area (“EEA”), the United Kingdom, and Switzerland. Where we process Personal Information as a data controller, we do so in reliance on the following lawful bases:
- To perform our responsibilities under our contract with you (e.g., granting you access to and providing the products and services you requested).
- When we have a legitimate interest in processing your personal data to operate our business or protect our interests (e.g., to provide, maintain, and improve our products and services, conduct data analytics, and communicate with you).
- To comply with our legal obligations (e.g., to maintain a record of your consents and track those who have opted out of marketing communications).
- When we have your consent to do so (e.g., to send you marketing communications). When consent is the legal basis for our processing your personal data, you may withdraw such consent at any time.
- For individuals in the EEA: https://edpb.europa.eu/about-edpb/board/members_en
- For individuals in the UK: https://ico.org.uk/global/contact-us/
- For individuals in Switzerland: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html
- Process personal data based on customer instructions or applicable laws
- Ensure that personnel accessing personal data are subject to confidentiality duties
- Apply technical and administrative measures to protect personal data
- Assist customers in responding to requests from individuals about their personal data
- Assist customers in fulfilling their legal duties including regarding notification of data breach
- Delete personal data at the conclusion of the contracted services except where retention is required or permitted by law
- Provide customers with information required to fulfill regulatory and audit obligations
- Obtain customer consent when engaging a subprocessor to process personal data in connection with the Apptio branded products. If you are a current customer you are invited to review the list of subprocessors available and obtain updates via the mechanism described on that page.
7. Your California Privacy RightsThis section provides additional details about the Personal Information we may collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA”.
Additional DisclosuresThe categories of information we collect include identifiers, commercial information, internet activity information, professional information, and inferences. The categories of sources from which we collect such information are from you and from third party business partners. For more details about the Personal Information we have collected over the last 12 months, including the categories of sources, please see the Personal Information We May Collect or Receive (Section 2) above. We collect this information for the following business and commercial purposes (described in more detail in the “How We May Use Personal Information” section of this Policy): providing the Website and Software Services; performing marketing and advertising; conducting analytics and Website/Software Services improvement; and for security/compliance. We share this information with the categories of third parties described in the How We May Share Personal Information (Section 4) above. In particular, we have shared information as follows:
|Category of Personal Information||Categories of Recipients|
|Identifiers||Affiliates; Service Providers; Professional Advisors; Advertising Partners.|
|Commercial Information||Affiliates; Service Providers; Professional Advisors; Advertising Partners.|
|Internet Activity Information||Affiliates; Service Providers; Advertising Partners.|
|Professional Information||Affiliates; Service Providers; Professional Advisors; Advertising Partners.|
|Inferences||Affiliates; Service Providers; Professional Advisors; Advertising Partners.|
Privacy RightsSubject to certain limitations, the CCPA provides California consumers a number of rights, specifically:
- the right to request to know more details about the categories Personal Information we collect (including how we use and disclose this information) or access specific pieces of Personal Information we have about them;
- to delete their Personal Information;
- to correct inaccurate Personal Information;
- to opt out of any “sales” or “sharing” that may be occurring through our use of third-party cookies for advertising as described in section 15 below by disabling targeting and social media cookies through the cookie settings portal [(you can also opt out by visiting our Website while using a legally-recognized universal choice signal (such as the Global Privacy Control) enabled but please note that our processing of the signal may be limited to the specific browser or device you are using)]; and
- to not be discriminated against you for exercising these rights.
8. Data SecurityWe take reasonable steps given the context of the engagement in which data is provided to protect your Personal Information from loss, misuse, interference, unauthorized access, disclosure, alteration, and destruction. However, the security of information transmitted through the Internet can never be guaranteed and is not entirely within our control. Where you receive a password for access to certain parts of our Website or the Software Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
11. Links to Other WebsitesOur website may contain links to websites of third parties who: (1) are not affiliated with us; (2) are outside our control; or (3) are not covered by this Policy (“Third-Party Websites”). Links provided to Third-Party Websites on our Website are provided only as a convenience to you. The inclusion of any link does not imply its reliability or an endorsement by us of the content or security. We are not responsible for the privacy practices of Third-Party Websites, which may collect and use information from you in a manner different than how we do so. Accordingly, the use of such Third-Party Websites is entirely at your own risk. For relevant information, you should review the privacy statements or policies of any Third-Party Websites before using them. Other parties may collect information about your online activities over time and across different websites when you use our Site or Services.
12. Changes to Our PolicyWe reserve the right to modify this Policy at any time, so please review it frequently to see when the Policy was last revised. Any changes to this Policy will become effective when we post the revised Policy on our Website or via the Software Services. Your continued use of the Website or Software Services is deemed to be acceptance of such changes, to the extent permitted under applicable law.
13. ChildrenThis Site is not designed to collect Personal Information from children who are under 13 years of age. We do not intend to or knowingly collect such information.
Web BeaconsWeb beacons (also known as internet tags, pixel tags, and clear GIFs) are clear electronic images that can recognize certain types of information on your computer, such as the type of browser used to view a website page, when you viewed a particular site linked to the Web beacon, and a description of a site tied to the Web beacon. Certain pages on our Website may contain such Web beacons, which Apptio uses to operate and improve the Website.
How to Control Cookies?Apptio complies with privacy laws that control cookies for users throughout the world, including the EU & California. Those users can modify their cookie settings when they first visit our website, or by accessing their cookie settings. For all other users, by using this Website, you agree that we can place cookies on your computer or device as explained above. However, you can stop cookies being downloaded to your computer by selecting the appropriate settings on your browser. Most browsers will allow you to see what cookies you have and delete them on an individual basis or block cookies from particular or all websites. Be aware that any preference you have set will be lost if you delete all cookies, including your preference to opt-out from cookies as this itself requires an opt-out cookie to have been set. For more information on how to modify your browser settings to block or filter cookies, see http://www.aboutcookies.org/ or http://www.cookiecentral.com/faq/. Please bear in mind that removing or blocking cookies can affect your user experience and without cookies, you may not be able to take full advantage of our Website features. We may modify or amend this Cookie information from time to time at our discretion. When we make changes to this notice, we will amend the revision date at the top of this page, and such modified or amended information shall be effective as to you and your information as of that revision date. We encourage you to periodically review this Cookie section to be informed about how we are using cookies.
16. How to Contact UsIf you have questions about this Policy, the Website or the Software Services, would like to opt out from certain service, or to exercise your rights, contact us at:
- Via email at firstname.lastname@example.org;
- Via mail at Apptio, Inc., 11100 NE 8th Street, #600, Bellevue, WA 98004; or
- Via Telephone on the contact number(s) set out on our Website.
Table of Contents
Il team per la sicurezza delle informazioni di Apptio, il reparto legale e il dipartimento di conformità/audit interno collaborano per garantire il rispetto delle migliori procedure di sicurezza del settore. L'ambiente SaaS (Software-as-a-Service) di Apptio segue rigide linee guida per proteggere la riservatezza, l'integrità, la privacy e la disponibilità dei dati degli utenti.
Conformità e certificazioni
Collaboriamo inoltre con revisori indipendenti e specialisti in test di penetrazione che verifichino che Apptio disponga dei controlli di sicurezza appropriati per proteggere i dati dei clienti che ci sono stati affidati.
Report SOC2 Type II e report SOC3
I report SOC (System and Organization Control) sono rapporti indipendenti di controllo di terze parti che dimostrano come Apptio raggiunge i principali obiettivi e controlli di conformità. Lo scopo di questi report è aiutare voi e i vostri revisori a comprendere i controlli di Apptio previsti per supportare le operazioni e la conformità. I servizi cloud di Apptio sono stati verificati con successo in conformità con AT 101 e i principi di attendibilità dei servizi per la sicurezza operativa e di progettazione. Per ulteriori informazioni sugli standard AICPA e SOC, vedere il seguente collegamento: http://www.aicpa.org/soc4so
Per una copia del nostro report SOC3, fare clic sul collegamento riportato di seguito:
Scarica il report SOC3 di Apptio
Apptio dispone della certificazione ISO27001:2013 ed è in linea con tutti i requisiti associati per la definizione, l’implementazione, la manutenzione e il miglioramento continuo di un sistema di gestione della sicurezza delle informazioni (ISMS). Tale allineamento garantisce che i servizi cloud di Apptio dispongano dei controlli di sicurezza e del programma di gestione necessari e appropriati, come definito nello standard ISO/IEC 27001.
Apptio fa parte di un gruppo selezionato di fornitori SaaS che hanno ricevuto la certificazione FedRamp in base a Joint Authorization Board (JAB) Authorization to Operate (ATO). L’ambiente FedRAMP di Apptio fornisce un’infrastruttura dedicata e continentale basata su Stati Uniti (CONUS) (strutture, server, database, dispositivi di rete) per gli enti governativi federali che sottoscrivono le nostre soluzioni SaaS Technology Business Management (TBM).
Cloud Security Alliance – Certificazione STAR livello uno
La nostra risposta Cloud Security Alliance (CSA) Cloud Controls Matrix (CCM) mostra dettagliatamente in che modo i servizi cloud di Apptio soddisfano i requisiti di sicurezza, privacy, conformità e gestione del rischio definiti in CSA CCM versione 3.0.1.
Requisiti generali sulla protezione dei dati (GDPR UE)
Apptio soddisfa i requisiti di conformità stabiliti dal GDPR europeo. Quattro anni dopo l’avvio della revisione delle leggi europee sulla protezione dei dati, nella primavera del 2016 è stato approvato il testo finale del nuovo regolamento generale sulla protezione dei dati (GDPR UE) e le nuove norme sono entrate in vigore nel maggio 2018. Apptio rispetta il diritto dei cittadini dell’Unione Europea di controllare i propri dati personali.
California Consumer Privacy Act (CCPA)
Il California Consumer Privacy Act (CCPA), emanato nel 2018, crea nuovi diritti per i consumatori relativi all’accesso, all’eliminazione e alla condivisione di informazioni personali raccolte dalle aziende. Apptio è conforme ai principi indicati nel California Consumer Privacy Act. Apptio fornisce ulteriori diritti ai consumatori californiani, pienamente definiti nella nostra informativa sulla privacy e negli accordi stipulati con i nostri fornitori e clienti. Apptio rispetta il diritto dei consumatori californiani di controllare i propri dati personali.
Scudo UE-USA per la privacy
Apptio è conforme agli standard dello scudo UE-USA per la privacy come stabilito e certificato dal Dipartimento del Commercio degli Stati Uniti per quanto riguarda la raccolta, l’utilizzo e la conservazione delle informazioni personali trasferite dall’Unione europea agli Stati Uniti.
Apptio aderisce ai principi e alle procedure ITIL per la gestione e il supporto del nostro ambiente SaaS. Sfruttando l’automazione dei processi e altre best practice ITIL, siamo in grado di applicare la gestione dei servizi IT ai nostri servizi cloud e ai nostri clienti.