Many organization’s digital transformation journeys include integrating IT as a business unit. To make it work, these organizations must include methods and frameworks such as IT Infrastructure Library (ITIL) to enable people to speak a common language of IT service management, projects, and programs.
IT organizations such as DoD have faced financial and operational management problems in the past, but they tackled those problems using older versions of ITIL. To bridge certain gaps that get created as we move forward with technology, ITIL now has a newer version – ITIL4.
Read this guide to learn more about the latest version of ITIL which: