Organizations that are using both Targetprocess for product management and Zendesk for customer support might need integration between the two tools to enhance communication between development teams, customers, end-users, and service agents. Synchronization will allow all team members to collaborate on shared artifacts and eliminate the disconnect between tools. Tasktop’s Integration Hub allows you to establish both one-way or two-way integrations between ZenDesk and Targetprocess.
Every integration case is unique, because you have to map your own special set of fields and work structure. If you’re interested in learning more, please contact us to get started.
Possible use cases
- Help Desk Incident Sync and Escalation – Zendesk incidents and requests (all of them, or just a filtered subset) can be reflected in Targetprocess to provide the entire team with visibility into help desk activities, to escalate issues to the product and development teams, and to build reports using Targetprocess’ powerful reporting engine.
- Help Desk Feature Request – Ideas and feature requests from ZenDesk might be synchronized with Targetprocess to let the product team prioritize them, convert / link to work and portfolio items in Targetprocess, and automatically get updates reflected back to Zendesk
- Known Defect Status Reporting to Help Desk – Status and other bug details can be reported from Targetprocess to Zendesk.
Helix ITSM + Targetprocess
Jira Service Manager + Targetprocess