The second day of the 2018 TBM Conference kicked off with a trio of keynote presentations featuring executives from Great-West Life, State Farm, and Sysco, all showcasing the impact of technology business management (TBM) on their business.
TBM Council Founding Member and Apptio CMO Chris Pick started the keynote session by covering the progress and growth of the organization over the past year. In addition to providing his perspective on the industry, Pick re-iterated the need for C-suite executive support for TBM and how that strengthens the relationship between IT and the business.
Phil Armstrong, EVP & Global CIO at Great-West Life (GWL) set the tone with a forward-thinking theme centered on the future of technology within society.
“I firmly believe that your future customers will be more likely to select your company because of your AI capabilities than your brand,” Armstrong said. “Embracing TBM is a smart choice, or, as I like to say, it’s a lifejacket in this sea of change.”
GWL serves as a shining example of TBM success; last night the company took home the 2018 Business Alignment Pacesetter Award at the TBM Awards ceremony. The award recognizes an organization that has made significant impact to their business within the first 18 months of practicing TBM.
State Farm executives Ashley Pettit and Jon Farney took the stage after Armstrong. Pettit, SVP of Enterprise Technology, and Farney, SVP, Treasurer, and CFO, shared how State Farm is working to better connect IT and finance with the business.
The presentation covered State Farm’s transition from IT being a source of frustration for the business to developing strategy and planning around investment decisions, resulting in a better understanding of ultimate cost and value. Pettit and Farney shared State Farm’s methods for using strategic insights to drive the entire organization toward a common outcome: driving disruption.
Sysco CIO Wayne Shurts presented the third keynote of the session, shifting the focus onto the relationship between Agile and TBM.
Shurts described how Sysco approached their TBM transformation and provided actionable advice for how anyone leading an IT organization can leverage the agile methodology to streamline compliance while creating a more efficient and effective workforce.
Sysco, like GWL, won a TBM Award of their own, as they were selected as the 2018 Innovator of the Year.
Chris Pick returned to the stage to close out the keynotes and gave attendees four challenges to complete during the conference:
Pick’s final note, touching on the fourth challenge, was that attendees are the key to improving the annual TBM Conference and that providing feedback for what could be improved, maintained, or changed altogether is one of the best ways to push the community forward.