The 2018 Technology Business Management (TBM) Conference kicked off the week with the annual TBM Council Award ceremony, at which eight companies received honors for their TBM success.
Award finalists were chosen based on submissions made to the TBM Council, in which nominees self-selected into award categories and provided an in-depth review of TBM successes within their respective businesses. Each submission is backed by a team of dedicated IT professionals who sponsor and utilize the TBM framework to plan, optimize, innovate, and align with the business. TBM award winners are selected by an independent panel of CIO judges.
Recognizing two organizations that shift from being expense centers to delivering services with greater flexibility (e.g., on demand) and transparency of cost, consumption and quality.
TBM enabled Maritz’ IT department to reduce its infrastructure budget by 35 percent, from $50 million to $32 million in three years, nearly half of which was immediately reinvested in the development of new business-focused service offerings as well as enhancing the company's cybersecurity posture. This not only gave Maritz' customers greater peace-of-mind that their data was safe, it helped the company's sales force close more sales in key security-conscience sectors such as financial services and healthcare.
According to Gopalan, prior to adopting TBM and Apptio Cost Transparency is to drive the right conversations with our business about the true cost of the services they are consuming. This was the process that we started in 2017 and have now adopted globally."
Recognizes an organization that has made significant impact to their business within the first 18 months of practicing TBM by shifting from being an expense center to delivering services with greater flexibility (e.g., on demand) and transparency of cost, consumption and quality.
Transparency into IT’s price model has allowed the Great-West Life’s technology teams to work with business units to review the infrastructure footprint of various applications. This has had a large impact across the organization. One business unit, for example, completed a review of their infrastructure consumption and was able to optimize their use of certain services to realize a reduction in charges of approximately $7M.
“Some business areas have been able to realize significant savings by engaging in large application rationalization efforts,” said Muzyka. “One area was able to realize a reduction in charges of about $2.5 million over the past 18 months. In 2018, due to efforts that they've taken in the first part of the year, they've reduced their annualized charges by about $4 million.”
Recognizes the strategic and bold use of data to drive decisions for technology efficiency, agility, quality, performance and business value.
Recognizes an organization that has made significant impact to their business within the first 18 months of practicing TBM through strategic and bold use of data to drive decisions for technology efficiency, agility, quality, performance and business value.
Even as demand for new technology increases, Fidelity's IT department is under intense pressure to deliver more capabilities with either the same or fewer resources. This means IT must find ways to shift budget from run-the-business (RTB) spending to change-the-business (CTB) spending. After doing this with spreadsheets for 10 years, Fidelity has managed to achieve a very respectable 50/50 RTB:CTB ratio—all while pulling a significant number of dollars out of the IT budget.
TBM and Apptio have only been in place for about 18 months, but adoption has already enabled the ability to examine costs in real-time. This cost transparency allows IT to provide line-of-business leaders with the levers they need to change consumption in a way that drives technology dollars to areas that will provide the most value.
Strategy and Planning Award
Recognizes organizations who have found a way to develop and maintain an IT strategy and corresponding planning processes to enable IT to be the businesses’ value partner.
Keeping pace with a rapidly evolving industry, Blue Shield of California (BSC) has made much progress over the past five years, and IT has been at the forefront of that transformation. Because challenges are constant, delivering on BSC aggressive business goals requires a well-oiled machine. TBM principles that have proven so effective for IT are now being applied to other parts of the organization.
Earlier this year, the Customer Experience organization, as well as the enterprise project portfolio, were integrated into the BSC TBM model and its processes to provide the same transparency and accountability originally developed for IT. Today, 60% of the operating expense is accounted for via TBM.
Strategy and Planning Pacesetter
Recognizes an organization that has made significant impact to their business within the first 18 months of practicing TBM by finding a way to develop and maintain an IT strategy and corresponding planning processes to enable IT to be the businesses’ value partner.
Recognizes technology organizations that have applied technology business data and process to better satisfy the needs of the business and change conversations from cost to value (via tradeoffs).
Visit our TBM awards page for more details on this year’s winners and finalists.