The votes have been counted and the winners announced for the Technology Business Management Awards: DIRECTV, Mylan, Nationwide Building Society, CME Group and the State of Washington.
A huge congratulations to this year’s five winners!
This is our second annual TBM Awards program and the competition was fierce – we had more than double the amount of entrants from last year – and I can tell you this group of IT and finance leaders from a diverse group of organizations deserve this recognition. Each team has had a profound impact on their organization through their implementation of TBM tools and methodologies. Their stories are all different --- keep reading to get the details – but they’ve each empowered, in some way, operational excellence, business innovation, business transformation and just sheer vision within their organizations.
One quick note of importance: The TBM Award winners were chosen by a selection committee comprised of industry leading IT thought leaders, academics, and technology executives. These folks put in a tremendous amount of thought and debate into selecting this group of five winners. They had a tough job this year – competition was stiff. So thanks to our selection committee for their time, their careful consideration of the nominees and, ultimately, their votes.
Here’s the rundown of winners:
DIRECTV won the Digital Innovator award
This award recognizes a technology or digital executive who is leading their organization to think differently about their business – through a digital innovation lens. In the TBM Awards we’ve said digital innovation can range from customer engagement to new sales channels to digitally enhanced business processes to deriving new business value from big data. Having worked with DIRECTV’s CIO, Mike Benson, from almost the inception of the TBM Council, I can tell you that DIRECTV has hit every one of these markers in its approach to digital. To shape the future state of its business, DIRECTV has taken a “fearlessly focused on failure” approach to digital innovation. It rapidly prototypes truly state-of-the-art solutions with the goal of failing -- or succeeding! – fast, in order to get new products and services to market quicker, from digital marketing programs to customer facing products. DIRECTV is using TBM to show, in near real-time, the cost and resources necessary to accelerate that innovation. The result: an agile business that has been able to pivot successfully to meet the challenges of an industry that is, probably more than any other, being impacted by digital transformation.
Mylan won the Infrastructure Trailblazer award
This award recognizes infrastructure executives who have leveraged infrastructure engineering to take their organization to a new level, as technologies like data analytics, cloud services and advancements in networking operations have transformed the technology landscape. In my view – and that of the TBM Award selection committee -- there is no organization that fits this description better than Mylan. One of the world’s largest generic and specialty drug companies, Mylan has utilized TBM to really further its business transformation – largely through a “cloud first” approach in IT – and in doing so, changed IT’s conversation with the business. To keep up with its goals of (hyper) growth and scalability, Mylan embarked on a global transformation initiative in 2012. As part of that, both a new CIO and VP of global infrastructure came on board, putting into motion the concepts of TBM and “cloud first” -- in a heavily regulated environment that doesn’t embrace newer technologies. Mylan uses TBM to understand the costs and value of its transformation initiatives, and translate that information into strategic business conversations. The outcomes to date in pursuing the cloud: Speed of implementation that quickly benefits the company’s 20,000-plus employees with new agile (and mobile) capabilities, and reduced TCO of its apps and services by more than 30%. Going forward, the company expects to reduce capital investments by over 80% and operating expenses by about 30%.
Nationwide Building Society won the IT Services Transformation award
This award recognizes CIOs and governance leaders who have implemented a TBM-based methodology and lingua franca that communicates the value (and metrics) of TBM in a way that transforms IT from a technology focused, order taking organization into a highly regarded and strategic business partner. We couldn’t be happier that Nationwide Building Society bagged this award. They’ve worked tirelessly over the past couple of years to transform their IT organization, Group Services, into a services based organization. One that is helping Nationwide achieve its digital strategy and growth goals (all while not increasing the IT cost base). The thing about this transformation that is particularly impressive? First, Group Services provides shared services for not only traditional IT, but for property, facilities management, payments, and security. And it’s part of the world’s largest building society. Secondly, its use of TBM has brought about not only positive changes like demand management capabilities and a ~13 million pound IT cost take out over the next 12 months -- for starters -- but its brought about a real change in the organization’s culture. Group Services now embraces the concept that there is a different way of doing things. And that TBM lingua franca? It’s changed the relationship between Group Services and business leaders; they are now true partners.
CME Group won the IT Financial Pioneer award
This award recognizes CFOs of IT or IT Controllers that no longer merely account for IT spend, they steer an IT financial strategy and capability that helps shape and transform the business -- through cost transparency that drives fact-based decisions, through shifting spending from run-the-business to innovation, and through shaping business demand. CME Group, one of the world’s largest options and futures exchanges, probably fits this profile more than any organization we’ve seen. Its IT Finance group uses TBM to do something few organizations attempt: Change customer behavior by changing peaks in demand. CME Group handles more than three billion contracts worth approximately $1 quadrillion each year (yes, that’s quadrillion) through its electronic trading platform. Oftentimes trades surge, causing peaks in demand that increase normal activity anywhere from 100 to 1,000 times – and correspondingly increase IT spend. CME uses TBM to model costs and in turn change behavior. The outcome: optimized peaks in demand that have resulted in more revenue and less spend on infrastructure. And happy customers. Next steps? The IT Finance group is partnering with CME architects to implement a spatial computing language, with metrics enabled by TBM, to change the way that complex, real-time, high volume computations are distributed across a global infrastructure.
The State of Washington won the TBM Champion award
This award recognizes TBM architects, leaders or governance professionals who are at the forefront of institutionalizing TBM as a methodology and functional role within their organizations. Those, in other words, who work to elevate and ensure TBM’s practices across their organization. Here’s the incomparable thing about the State of Washington’s efforts in this regard: They’ve worked so hard to share the benefits of TBM it’s become a law. In the State of Washington, all 44 state departments are mandated to implement TBM methodologies to achieve true cost transparency. But that didn’t happen without some serious evangelism. The (now former) State CIO frequently testified before House and Senate committee meetings seeking investment and support for TBM, while his office evangelized the need for TBM across all of Washington State’s agencies. Beyond that – as if that isn’t enough to garner the TBM Award selection committee’s attention – once TBM became law, the work didn’t stop there. The Office of the CIO, along with other agencies, is continuing to spread the word about TBM. Not only to all of the state agencies, but to the Legislature, the Governor and the constituents of Washington State – each of which holds the state accountable for its IT spend and performance. And for transparency.
So a big congratulations to each of our five winners, as well as all award finalists, for their outstanding dedication to furthering the practice of TBM and transforming their organizations in the process. I can’t wait to see what next year’s finalists accomplish in the coming months!
You can learn more about the 2014 TBM Award winners including full case studies here.