Do your business users consume IT like it’s a free, unlimited resource? Are you trapped in back-to-back meetings with business unit leaders who don’t understand why they’re being charged so much? Do your business relationship managers struggle to explain the value business consumers receive from IT services?
If you answered yes, consider this: what if your team—from IT Finance to business relationship manager—fully understood and could communicate the cost impact of business consumption of IT services? How could they benefit from more transparent billing?
These aren’t hypothetical questions. As CIOs and their teams wrestle with management of IT resources in increasingly complex and technology-dependent environments, IT value is difficult to articulate to the people who need to understand it most.
In the absence of this information, we can tell you what they aren’t able to do.
Better communication using a bill of IT.
Technology business management applications like Apptio Cost Transparency automate IT service, application, and infrastructure cost allocations, dramatically improving IT’s ability to analyze consumption patterns and uncover opportunities for cost reductions. This transparency opens a door for a next generation Bill of IT, an important vehicle for communicating consumption and its associated costs.
Get cost allocation right, and you can provide business leaders with insight into the tech spending that runs their business activities and the ability to influence its magnitude and direction at low cost.
Apptio Bill of IT streamlines adoption of defensible IT billing that helps you shape demand for technology services. Not only does this simplify the process of creating, distributing, reviewing, and managing bills, it helps explain costs and variances so that consumers understand what they’ve purchased and why.
Leveraging the industry standard ATUM cost model, Apptio Bill of IT automates a customizable email “bill” to the business and provides levers that enable business owners to optimize investments and influence consumption across both traditional and cloud-only environments. The SaaS application also operationalizes a process around the cost allocations calculated by Apptio Cost Transparency and the setting of rates & prices that support cost recovery efforts.
Combined, these features help IT leaders drive consumption behavior by better communicating current, true costs alongside other, more efficient or cost effective options.
Justify allocations and increase accountability
Drive consumption behavior
Communicate the value of IT
Bill of IT users can communicate the impact of IT support to the business via showback or automate the recovery of costs and fund budgets through chargeback. In either case, more informed, fact-based discussions around IT costs between technology leaders and their business counterparts often highlight areas of efficiency or potential cost savings.
Encouraging better IT financial stewardship involves shaping consumption behavior and quantifying the value delivered to the business. Apptio Bill of IT automates the creation and delivery of pro-forma invoices that empower business partners to be better consumers of IT.
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