Apptio Customer Success

Your path to success. The Apptio Customer Success Team has the experience, knowledge, and best practices to guide you on your Technology Business
Management (TBM) journey.

Service Offerings

Whether you’re just starting out with Apptio or you are a seasoned veteran, we offer a complete suite of services for training, onboarding, and on-going customer success.

Education Services: We equip your power users and project teams with the knowledge and skill necessary to put TBM processes into practice. For Apptio power users, we offer a subscription based education plan that provides unlimited access to self-paced and virtual instructor-led education. We align your project teams to the TBM vision with private classes delivered virtually or at your location.

Professional Services: We offer Jumpstart and Consulting Services to onboard your Apptio applications and evolve your TBM solution as you progress on your journey. As the pioneers of TBM, our onboarding approach and best practices are based on implementing hundreds of customers in a broad range of industries and environments. Apptio’s Professional Services team has deep TBM and product expertise including IT, finance, and analytics. With Apptio, you have the peace of mind that comes from partnering with the market leader.

Success Programs: Our top priority is for Apptio customers to be wildly successful. To help you realize the full value of your Apptio investments, all customers are enrolled in our Standard Success Program. You receive health checks, TBM roadmap plans, best practice tips, access to Apptio Community within TBM Connect, and other resources to drive adoption and create momentum for a successful TBM experience. Apptio also offers Premier Success and Premier Plus Programs for organizations that prefer a customized TBM experience with enhanced support.

Why Apptio Customer Success?

TBM Market Leader

  • Apptio pioneered the discipline of TBM
  • Hundreds of successful customers
  • Global roll-outs in diverse environments
  • Technical Advisor to TBM Council

TBM Experts

  • Deep IT, finance, and analytics knowledge
  • People/Process/Technology best practices
  • Broad industry experience

Solution Onboarding

  • Packaged and custom options
  • World-class practice with proven onboarding approach
  • Designed for quick time to value

Solution Adoption

  • Lifetime engagement model
  • Success Programs for all customers which include measurable goals and KPIs
  • Robust, global TBMA Community