If you are like most service desks, you know how you're performing against basic metrics like incident volume, resolution rates, and user satisfaction – but you don't always know the costs associated with these metrics. Apptio lets you see the actual costs of running your service desk – including incidents, problems, changes, and requests – so you know where your costs are going and what's driving them.
Be The CEO of Your Service Desk
In today’s environment, IT Service Management can’t simply just manage day-to-day service desk operations. Faced with ever-shifting IT budgets and increasingly empowered consumers and business stakeholders, you’re required to do more. To be successful, your service desk must run like a business.