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In 2015, infrastructure and operations (I&O) leaders and their teams laid foundations for and shifted some investment to the business technology (BT) agenda - the to-do list for applying technology, systems, and processes to win, serve, and retain customers. In 2016, they will take advantage of the maturity of key new elements – like Technology Business Management (TBM) - to accelerate that shift. This brief highlights Forrester’s key predictions for I&O leaders for 2016 in four areas and what you should do about them.

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