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The Apptio on demand offering is a powerful new automated IT Cost Transparency solution with low startup costs, quick time to value and enterprise class levels of security and reliability. It provides increased visibility into the costs, utilization and operations of all IT Services, improves scenario planning capabilities and supports better IT decision making and enables more effective communication of the value of IT to the business.

Author: Apptio

According to Gartner, many CIOs are coming under pressure to reduce IT cost, while transforming the business at the same time. This research shows CIOs how informative budget communication can help build credibility with the CFO, demonstrate the value of IT and simultaneously ease the pressure of further budget cuts.

This Gartner research report reviews the five most effective ways to help a CIO break out of this cycle of constant cost reduction and aims not only to defend the IT budget but also to help obtain an increase in future funding for IT.

Moving from Transaction Orientation to Outcome Orientation

CIOs have long recognized that a language gap exists between IT and its business-side stakeholders, making it difficult for the business value of technology to be clearly communicated and understood. Working with the TBM Council and drawing upon its extensive research in the area of CIO dashboards, Forrester conducted a study to identify a set of metrics to help fill the language gap. The “Business Technology Value Scorecard” paper proposes four categories of KPIs as the basis for a common language of metrics between IT leaders and their business partners.

Managing the Cost, Quality and Value of IT Services

For most organizations, the value of IT remains subjective or, at best, measured in technical terms that are not familiar to the rest of the business. This is probably driving you – like many IT leaders – to seek ways to optimize and demonstrate the value of IT. The answer is to run your IT organization like a business, not a cost center, and manage value in the financial terms that are familiar to the business.

Author: Apptio

For Rebecca Jacoby, a Senior Vice President and CIO at Cisco Systems, the steady rate of change within the company’s IT structure and function presented a unique set of potential benefits and challenges. On the one hand, she realized that IT automation, integration and analytics offered tremendous opportunities to deliver better value to the business. But on the other, her team was having difficulty managing the changes and ensuring it had the right cost structure to deliver the appropriate value to the business.

Accelerate Better Decisions for Cost Reduction, Agility & Innovation

Application sprawl can be one of the biggest obstacles to improving IT’s business value and accelerating innovation. Even companies running lean, highly utilized infrastructure may spend 70-80% of their IT budgets keeping the lights on. How? By filling lean infrastructure with application “fat”: applications that are under-used, redundant, unsupported, commoditized, or misaligned with current business mission. To achieve decision agility, IT organizations need a scalable way to make business sense out of disconnected financial, operational and project data about their application portfolio.

AmerisourceBergen is a market leader in pharmaceutical distribution handling about 20% of all of the pharmaceuticals sold and distributed throughout the country and ranked 32nd on the Fortune 500 list for 2013 with over $79 Billion in annual revenue. Find out how AmerisourceBergen automated and streamlined their billing process, moving from a quarterly to a monthly cycle, after implementing Apptio's Technology Business Management solution.

Part Three of the Third Chapter of Technology Business Management: How Innovative Technology Leaders Apply Business Acumen to Drive Value

This white paper summarizes part one of chapter three of Technology Business Management: How Innovative Technology Leaders Apply Business Acumen to Drive Value, an e-book published by the Technology Business Management (TBM) Council. This white paper we discuss the fundamental elements needed to make that transparency sustainable and scalable, giving us the information needed to collaborate with business partners and maximize the value received from our IT investments.

Part Two of the Third Chapter of Technology Business Management: How Innovative Technology Leaders Apply Business Acumen to Drive Value

This white paper summarizes part two of chapter three of Technology Business Management: How Innovative Technology Leaders Apply Business Acumen to Drive Value, an e-book published by the Technology Business Management (TBM) Council. This white paper discusses the key considerations in building and populating your data model, including data sources, cost model structure, data quality issues, and other factors necessary to create a model that both you and your business partners can trust.

Part One of the Third Chapter of Technology Business Management: How Innovative Technology Leaders Apply Business Acumen to Drive Value

This white paper summarizes part one of chapter three of Technology Business Management: How Innovative Technology Leaders Apply Business Acumen to Drive Value, an e-book published by the Technology Business Management (TBM) Council. This document discusses the data IT organization needs to make the four types of decisions supported by the TBM Framework: optimizing cost-for-performance, rationalizing portfolios to sustain value creation innovating to grow and compete, and transforming by enabling agility.

Part Two of the Second Chapter of Technology Business Management: How Innovative Technology Leaders Apply Business Acumen to Drive Value

This management summary condenses the second part of chapter two of Technology Business Management: How Innovative Technology Leaders Apply Business Acumen to Drive Value, an eBook published by the Technology Business Management (TBM) Council. It discusses the foundational roles and responsibilities required to optimize value creation and delivery under the services-based technology business models defined by TBM. 

Part One of the Second Chapter of Technology Business Management: How Innovative Technology Leaders Apply Business Acumen to Drive Value

This management summary condenses the first part of chapter two of Technology Business Management: How Innovative Technology Leaders Apply Business Acumen to Drive Value, an eBook published by the Technology Business Management (TBM) Council. It examines how the implementation of TBM often accompanies a broader transformation of an IT organization, positioning it to be a better business partner. This requires the organization to define a unique value proposition, deliver services aligned to that value proposition, and manage those services as an investment portfolio.

First Chapter of Technology Business Management: How Innovative Technology Leaders Apply Business Acumen to Drive Value

This white paper summarizes chapter one of Technology Business Management: How Innovative Technology Leaders Apply Business Acumen to Drive Value, an e-book published by the Technology Business Management (TBM) Council. It examines how the value equation of business technology has changed due to economic, regulatory, and market forces beyond our control as technology leaders and the lessons that we (as TBM Council members) have learned by adapting to those forces.

With the pace of business only increasing, more companies depend on a growing number of new and disruptive technologies to support their mission and maintain competitive advantage. At the same time, CIO’s must respond quickly to evolving markets, think in terms of revenue objectives, and truly run IT as a business. These factors put tremendous pressure on CIOs. They need to support greater speed, agility and efficiency, even while ensuring quality, compliance, and security – a tall order.

5 myths that might be holding you back from implementing TBM

IT organizations are challenged today more than ever to provide strategic value to the business, to justify and quantify that value, and to implement transformative IT initiatives that can help the business make real progress in trimming costs and being more agile and innovative. Technology Business Management (TBM) is the practical, applied discipline of maximizing the value of IT services. Many organizations tell us that they would like to undertake a TBM initiative but are reluctant to start, for a number of reasons. This paper discusses the top five, separates myth from reality, and hopefully serves as a guide as you move forward with this fundamental and profound shift in running IT.

Discover how Navistar drove cost transparency initiatives by identifying applications for rationalization and reduced server count by 10%. As a result, the IT team freed up funds to drive further innovation within IT and align to the larger business strategy.

Since IT is uniquely positioned to virtually “see” all business functions, IT leaders at Park Nicollet wanted to create an enterprise-wide culture of transparency. The organization needed to understand IT as more than a line-item in the budget and/or an expensive cost center. With technology demands mounting, costs climbing, and its network of health care providers expanding, Park Nicollet realized conventional methods for accounting and IT architecture modeling could not rise to the task. It needed a new solution to deliver value inside a healthcare system focused on improving visibility and accountability.

GroupM has expanded throughout more than 60 countries, making it nearly impossible for the company to keep a handle on the escalating needs, variable performance, and mounting run costs of its technology portfolio. With the company’s offices and agencies becoming more data-driven, GroupM realized it needed a technology business management (TBM) solution to provide a comprehensive view of its technology requirements, performance, and costs while allowing the independence and agility today’s media and advertising agencies require.

For Larry Godec, Senior Vice President and Chief Information Officer of First American Financial, the challenges associated with the company’s expanding technology assets were becoming increasingly troublesome. Godec knew the firm’s IT portfolio was beginning to swell with redundant systems. But, because he couldn’t precisely identify which applications were unnecessary, he couldn’t eliminate them. He couldn’t calculate their total cost. And he certainly couldn’t determine the lost opportunities costs related to them.

Learn more about how IT Benchmarking enables industry cost and performance metrics gathered from over 3400 companies to be compared side-by-side with internal benchmarks to quickly identify opportunities to improve IT costs and efficiencies and drive ongoing process improvement.

Learn more about how automated Budgeting and Forecasting provides real time views into budget variances, provides rolling forecasts and bridges the gap between the General Ledger and the services view IT needs to effectively run their business.

Learn more about how a Bill of IT enables the IT chargeback or showback process and communicates the value of IT to the business by summarizing the cost, quality and value of IT services consumed by each business unit.

CIOs require a new breed of metrics to understand and rationalize their IT spend. Ventana Research draws on independent benchmark survey data to show why these CIOs require purpose-built tools to more effectively run IT like a business.

 

Cisco's CIO and several of her IT leaders introduced an IT-wide change in how they manage their organization and communicate their performance both within and outside of the IT organization. Download and read how Apptio helped Cisco gain deeper visibility into their IT costs to enable a sweeping Services Transformation.

Author:
Eveline Oehrlich

Expressing the fully-loaded cost of IT services, or expressing the cost burden placed on IT by various business units, inevitably leads to some decision-making around exactly how to assign the costs from one category or group to another category or group. Options abound, but which one to pick depends on several factors in play within the organization and has significant impact on the outcome. The allocation strategy will directly affect the "fairness" and accuracy of the allocated spend, and will drive different behavior of the consumers in their demand for IT Services. This whitepaper focuses on the prevalent cost allocation methodologies in practice, and offers guidance on which one is the best fit in any given context.

Author: Apptio

A Methodology and Solution Suite for Maximizing the ROI of Infrastructure Initiatives

Cost reduction in IT is an ongoing and unavoidable undertaking. As we saw in the past few years, IT organizations cut costs by slashing projects, eliminating staff and squeezing vendors, but are now seeking longer-term cost-reduction opportunities. By enabling IT decision makers to understand and analyze TCO, Apptio enables you to reduce costs both now and on a repeatable basis. Download this white paper to learn how Apptio can help you get started.

Author: Apptio

Cisco's Playbook for IT Services Transformation

Several years ago, Cisco CIO Rebecca Jacoby spearheaded a sweeping Services Transformation, enabling the networking giant to invest heavily in core strategic initiatives and transform itself into a valued partner to Cisco's business units. In this white paper, Rebecca outlines the steps taken to build a Services organization playbook and the role that Technology Business Management continues to play in driving this transformation.

Author: Rebecca Jacoby, CIO, Cisco

Discover the seven practical steps that will enable IT's transformation into a true service provider, including the necessary step of implementing an on-premise cloud and defining cloud services with pricing and SLAs.

Authors: Apptio & Eucalyptus

A Demonstration of Apptio's On-demand Technology Business Management Solution

Apptio is a comprehensive suite of Technology Business Management software solutions to enable the business to manage the cost, quality and value of IT Services. Apptio provides deep visibility into the total cost of IT services, the ability to communicate the value of IT to the business using an interactive "Bill of IT" and strategically align the planning, budgeting and forecasting process to IT services to drive cost reduction decisions, manage the utilization and performance of IT services and more effectively run the business of IT. In this webcast presentation you will see a quick overview of Apptio's functionality and an in-depth live demo.

Best practices in IT Budgeting have enabled IT Finance to track spending to IT budget in near real-time while reducing the time spent in the budgeting cycle by as much as 50%.

Speakers:
Usman Ghani, Manager of IT Finance at VW Credit
John Novak, Director of Product Marketing, Apptio

How IT Financial Management Helps Optimize Infrastructure Investments

Relatively flat IT budgets, growing pressure to free up resources for strategic priorities, and cloud computing are putting pressure on today's infrastructure leaders. In this webinar, get advice on how to employ IT financial management to understand and optimize infrastructure spending.

Speakers:
Eveline Oehrlich, Senior Analyst from Forrester Research
Deborah Gash, CIO, St. Luke's Health System

AutoTrader is an innovative online marketplace for buying and selling new, certified, and used cars. Its mission is to offer buyers and sellers more control over the process and to help buyers find the perfect vehicle with ease. As a result, AutoTrader is heavily reliant on technology to fuel its business. The company has developed a highly mature approach to managing its technology like a business using Apptio TBM (Technology Business Management).

Remarks by First American

Larry Godec, First American’s CIO discusses the company’s approach on getting started with Technology Business Management. Godec discusses Apptio’s usability and how just “getting started” is important, even if you don’t have all the data you need. Watch him describe his “Aha” moments and how Apptio applications helps First American save money.

Panel: First American, Kaiser Permanente, Goldman Sachs

Cloud providers, outsourcers, and partners often promise better flexibility, economies of scale, and other advantages that internal providers struggle to deliver. By refocusing internal resources, technology executives can leverage external services to accelerate innovation and empower growth.

CME Group exchanges offer the widest range of global benchmark products across all major asset classes, and they bring buyers and sellers together through the CME Globex® electronic trading platform and trading facilities in New York and Chicago. Find out how CME uses Apptio to help IT, Finance and the business units communicate better; make decisions faster based on facts and use the insights from Apptio to answer questions from the C-suite about “what, how and why” IT is spending.

 

Panel by Service Now, Apptio, TBM Council

“You have to lead, follow, or get out of the way,” says ServiceNow CEO Frank Slootman, on the evolution of the CIO role. The leaders from Apptio, ServiceNow, and the TBM Council discuss how the roles of IT leaders have changed. Today, CIOs are far more accountable for business performance than before. The industry is experiencing a fundamental shift to “New IT.” 

IT Leaders Panel

Technology Business Management is not a project, it is a way of managing the business of IT. CIO and IT leader panelists from Univision, University of Pennsylvania, Cox Enterprises and UBS discuss how to create a business performance culture that empowers better decision-making. In this panel, technology executives describe how they transformed their organizations through roles, responsibilities, and KPIs.

Remarks by DIRECTV

DIRECTV CIO Mike Benson’s talk focuses on his experience of working with DIRECTV’s CEO, CFO and business line leaders through a formal, metrics-driven governance process to get the most from DIRECTV’s technology investment. Benson discusses his approach it IT planning through strategy, blueprints and IT architecture investments. He also shares DIRECTV’s unique approach to innovation through failure.

Fixed costs still dominate most IT budgets. A rigid cost structure hinders IT's ability to respond to shifting demands and complicates budgeting, cost allocation and benchmarking. As an IT Finance leader, you are in a unique position to end those habits through better decision-making. Learn how to quit three fixed cost bad habits in this new year.

Freddie Mac supports communities across the United States by providing liquidity, stability and affordability to the nation’s residential mortgage markets. Established by Congress in 1970, Freddie Mac now makes home ownership possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. With Apptio, Freddie Mac has developed a defensible cost model. 

 

Keynote by The Coca-Cola Company

Large, fixed investments often threaten agility. Instead, CIOs and their business partners seek ways to quickly capitalize on new business opportunities. Coca-Cola CTO Jim Scholefield lays out strategies for how IT leaders can respond to a rapidly-changing environment. He describes how Coca-Cola is accelerating platform modernization and shifting to a more flexible model that cost-effectively satisfies current and future demand.

Keynote by Cisco

Rebecca Jacoby, CIO of Cisco Systems, shares the company’s Technology Business Management (TBM) journey. Cisco embarked on a fundamental transformation of their organization and the services it delivers, which enabled a massive shift of IT investment into business strategy under Jacoby’s leadership. Her keynote also addresses the challenges of making “Build vs. Buy” decisions that IT leaders today face. The keynote focuses on why TBM is essential for technology leaders who must fundamentally change the way they and their companies do business.

Cisco SVP and CIO Rebecca Jacoby speaks to the two value conversations Technology Business Management (TBM) drives at an organization. The first, are the conversations within IT, where TBM allows an IT organization to articulate specific services at every level. Secondly, Jacoby talks about how running IT like a business helps foster high value conversations that change the business.

Larry Godec, CIO of First American discusses finding “AHA moments” with Apptio and Technology Business Management. Godec says these come from finding total transparency to identify cost savings.

Julie Flaschenriem, VP and CIO of Park-Nicolett talks about the company’s four-year cost transparency journey. Under Flaschenriem, the company’s IT operations moved from a “black box” to partnering with the business.

Apptio customer GroupM's business is globally decentralized, so the organization wanted to implement more efficiency in their technology operations. John Donnarumma, GroupM’s worldwide CIO recounts how the company needed to replace a homegrown budgeting solution.

Apptio IT Planning helps you assess your business demand for IT services, translate demand into a resource plan, and develop a service-based budget that more accurately reflects business needs. With Apptio, you can better understand your delivery risks based on demand vs. inventory information.

Apptio’s Bill of IT simplifies and automates the communication of IT’s values to your business partners. The Bill of IT creates and distributes fair, easy-to-understand and accurate cost statements for your business partners.

Apptio and KMPG are collaborating in a global partnership to drive the adoption and application of Technology Business Management (TBM). Watch Steve Bates, KPMG’s Principal of Advisory Services, explain how TBM is transforming the way businesses are run.

Apptio created a new category of enterprise software for Technology Business Management (TBM). TBM helps IT leaders manage technology in the same way as other business functions in the enterprise. Partner with Apptio to drive innovation. Optimize the business value of IT. The world’s best companies run IT like a business. Does yours?

There is no one-size-fits-all approach to managing the business of IT. You must not only deliver value based on the unique demands of your business units, but also demonstrate that value in a language familiar to your business leaders. Financial metrics combined with data on consumption and quality will prove invaluable to achieving these objectives.

Check out this infographic detailing key metrics to optimize the business value of IT.

Executive Brief: Eleven Essential Metrics for Optimizing the Business Value of IT

CIOs must address a broad spectrum of business demands. On one hand, your IT organization is a utility provider bound to tight operational budgets. On the other, you must partner closely with the business in delivering innovation. To manage the business of IT, you need to choose the right metrics based on your business role. Our newly released Executive Brief details financial and non-financial metrics that IT financial managers must use to foster conversations with business stakeholders.

As the leading independent provider of on-demand Technology Business Management software, Apptio meets your needs for monthly reporting through a single set of data and common taxonomy found in either the IT Cost Transparency or the Business Insights applications. Review this data sheet to see which application delivers your standard reporting needs.

An automated IT cost transparency initiative - a process of translating raw data from corporate finance and IT systems into IT costs - can help you have a fact-based conversation with the business. How do you know if your business would benefit from it?

Check out our infographic showing the five signs you need a cost transparency initiative.

Apptio Technology Business Management (TBM), a software-as-a-service solution, enables a repeatable and scalable approach to application rationalization by automating the monthly process of transforming raw financial and IT data into defensible intelligence on application TCO, usage, and value. Apptio TBM works with raw, imperfect data from virtually any financial or IT management system, and is the only solution that combines adaptive data management, visual cost and metric modeling, and self-service analytics in a single platform.

View the following infographic to learn about different types of analysis available to Apptio customers, which insights are provided, and how the number of data sources impact those insights.

Most application rationalization efforts fail due to a lack of engagement with business partners. This is because IT lacks a credible way to understand and demonstrate application cost and value. Deep and broad cost analysis can be too slow and expensive to cover enough of the portfolio, while faster but over-simple analysis falls short of creating the trust and understanding needed for engagement and decisions.

You need a repeatable approach to application rationalization to make business sense out of disconnected financial, operational and project data about their application portfolio. 

View the following infographic and learn more about the Benefits of a Successful Application Rationalization with the use of Apptio and TBM.

Do you often feel like you’re fighting a losing battle against application sprawl? Is the business asking you to support more and more applications without more resources, or with fewer resources? It may be time for you to consider embarking on an application rationalization initiative. 

You’re not alone. But how do you know if you can benefit from application rationalization? The following infographic is a great starting point.

Up to 80% of your IT budgets can be tied up in keeping the lights on and supporting redundant, no longer used or low-value applications. This is because many application portfolios are shaped through mergers, acquisitions, spin-offs and expansions. This happenstance leads to a technical debt that often gets in the way of your ability to drive business innovation.

Lessons from CIOs, CFOs and CMOs

Working with the TBM Council and drawing upon its extensive research in the area of CIO dashboards, Forrester conducted a study to identify a set of metrics to help fill the language gap that exists between IT and its business-side stakeholders. This webcast discusses the findings of the study.

Featured Speakers:
Khalid Kark, VP Research Director, Forrester Consulting
Rob Webb, CEO, TBM Council
Todd Tucker, Director of Solution Marketing, Apptio

IT organizations rely on data to make fact-based decisions, but data that was up-to-date yesterday can be out-of-date today. When looking at a report, how do you know the data is fresh? How confident are you in the decision you just made? Leading IT organizations rely on Apptio’s transformational reports to help make vital, fact-based decisions confidently, knowing that the data provided by Datalink is up to date.

Data – operational data, financial data, infrastructure and asset data – is everywhere in your business. But how do you tame that data and put it to work? Data on its own is machine data – unrelated meaningless noise that requires space to store and resources to manage. To extract value from the volumes of data piling up, it must be turned into information – cleaned, interrelated, and wrapped with context – so that it can be used to answer business questions.

Apptio Cost Transparency Foundation is the most common starting point for Technology Business Management. It forms a foundation for other Apptio Cost Transparency modules including Applications & Services and Business Units, provides apples-to-apples costs for peer comparisons with Apptio IT Infrastructure Benchmarks, and paves the way for deeper analysis with Apptio Business Insights.

IT spending is continually growing, yet maintaining visibility into this spending and its ongoing business value is increasingly challenging. This is due in large part to the massive growth in virtualization and cloud technologies, which promise greater flexibility – but this promise comes with a management price tag. 

Learn why IT cost transparency matters and how you can regain control of your IT spending.

In September 2013 Forrester conducted in-depth interviews with a select group of CIOs, CFOs and CMOs from large enterprises to explore an emerging disconnect in the way business and IT leaders measure the value of technology operations, and to seek practical solutions that better align diverging business and IT metrics. The study revealed a striking lack of alignment in the way CIOs measure and communicates the value of IT operations to CEOs and CFOs. For the first time, however, the study also recommended four new categories of metrics that define the value of IT operations in a unified way across business and IT stakeholders. Forrester partnered with the TBM Council to develop these new key performance indicators (KPIs) for use by CIOs inside and outside the Council.

Equifax is a global leader in consumer, commercial and workforce information solutions, providing businesses and consumers with insight and information they can trust. Headquartered in Atlanta, Equifax organizes and assimilates data on more than 500 million consumers and 81 million businesses worldwide.

Find out how Equifax combined their IT and finance expertise and defined a Technology Business Management (TBM) process so Equifax business leaders could make more informed decisions about the company’s business-line and shared technology investments.

Better understand the differences between Apptio applications and modules from a licensing requirements perspective. Learn which modules (if any) are pre-requisites to deriving the benefits of other modules or applications. This datasheet helps clarify the differences from a licensing perspective between the various modules – in particular, helping to clarify the departure points between Cost Transparency and Business Insights.

This paper explores nine common data quality concerns and explains how Apptio addresses each one so that you can start on TBM without unnecessary delay. Even better, we’ll show how Apptio enables your organization to effect improvements in data and operations systems that would likely never have been achieved without the compelling driver of TBM.

In May 2014, the TBM Council, Apptio and partners KPMG and ISG launched six industry workgroups which brought together industry leading CIOs and IT Executives. These groups discussed the top business challenges affecting IT. Learn how IT Executives are approaching these challenges and how they’re finding opportunities to both improve efficiency and drive innovation for their businesses.

This PayStream Advisors report helps CFOs and Financial Executives gain deeper insight and understanding into the spend of their IT departments. It educates CFOs on modern technology that can help them better understand IT cost, quality, and value. 

Read this report to see how Technology Business Management (TBM) solutions can help bridge the gap between IT and Finance. PayStream identifies the benefits of TBM applications, highlights best practices, and lists considerations when selecting a TBM provider. 

According to Gartner, CIOs need to understand their IT cost structures and drivers in order to maximize the IT organization's contributions to business success. This report shows why managing the IT budget effectively has become a key success factor for CIOs, and is a required capability for IT executives who wish to expand the scope of "optimization" from IT cost to IT cost and value.

As Swiss Re continues to mature its risk transfer solution offerings for clients around the world, the company increasingly depends on governing its IT spending to support business innovation. For this reason, the ability to manage the cost of delivering IT services and to put those costs in a business context is essential for Swiss Re to make the tradeoffs needed to improve business value. To accomplish this mission, Swiss Re uses Apptio’s applications for running Technology Business Management (TBM) to help them create IT cost transparency, better shape their IT services, and provide the facts needed for value-based conversations about their IT investments and spending.

The TBM Council Executive Workgroup for Media & Entertainment convened recently, and brought together CIOs and IT leaders to collaborate on best practices for managing the business of technology within the industry. The meeting was led by Workgroup chairman Bill Krivoshik, CIO at Time Warner, TBM Council President and Apptio CMO Chris Pick, KPMG Media & Entertainment partners Steve Bates, Principal, Advisory and Paul Wissmann, National Sector Leader, Partner, Audit.

A recent Service Desk Institute survey offers insights on how IT service desks measure their costs and the impact of cost visibility on service delivery, the business, and customer experience.

The inaugural Healthcare Workgroup convened in May 2014. The meeting generated invaluable discussions about how to use Technology Business Management principles to address many of the toughest challenges facing the health services sector, especially health providers. This paper summarizes the Workgroup, including lessons learned.

According to Gartner, the promise of a well-architected ITFM program is growing in importance and urgency for many organizations as they work to identify and control costs and increase the value of IT to the business.

However, Gartner research and inquiry volume indicates that few clients have a fully implemented IT financial management (ITFM) program. Over the last 12 months, Gartner has taken an increasing number of calls from clients looking to initiate or improve their IT financial management efforts with the purchase of an ITFM tool.

In this webinar, guest speaker Andrew Bartels, Forrester VP and principal analyst, will discuss the drivers behind your tech budget and how to manage them for best results. Apptio senior director of strategic marketing Todd Tucker will join him to discuss how to use Apptio Cost Transparency to support and accelerate these key decisions.

As technology becomes a bigger part of the business, business units will play a larger role in identifying needed tech solutions and choosing tech vendors, according to Forrester research. This report debunks two myths – that marketing is taking control of tech spending, and firms should spend half of the tech budget on new projects. The report makes recommendations on how CIOs can work hard with the business to find the right technology, help integrate new technology with data in existing systems, and manage the ongoing costs of both old and new technology. This Forrester report will help CIOs sort myth from reality about who pays for and who controls tech spending and how large a share of the tech budget can go to new projects.

Many IT leaders don’t fully understand their true costs of delivering technologies, apps and services. Or they can’t explain these costs to others. Cost transparency solves this problem.

In this webcast, discover how AOL’s Technology Operations group delivers cost transparency to both internal decision makers and AOL product owners. Principal Systems Analyst Emily Rittenhouse discusses how she uses Apptio to streamline data management, reporting and analysis, so she can spend more time on analysis. As a result, she is an essential part of the way AOL connects technology with business.

Financial Metrics to Run the Business of IT

Watch Todd Tucker, Apptio’s Senior Director of Strategic Marketing, discuss financial metrics that you can use for optimizing the business value of IT. These 11 metrics can be employed for tracking IT service delivery, IT efficiency and business transformation. Each video will highlight a different metric.

Tech dossier on how to run a successful ITSM service desk

In today’s environment, IT Service Management can’t simply just manage day-to-day service desk operations. Faced with ever-shifting IT budgets and increasingly empowered consumers and business stakeholders, you’re required to do more. To be successful, your service desk must run like a business. This Tech Dossier details best practices on becoming the CEO of your service desk.

Federal CIOs are mandated to reduce costs, drive innovation, and bring transparency to IT spend. To more effectively meet these objectives, federal IT leaders need a clear understanding of what they have, how much it’s costing them, and the value it delivers. By providing a purpose-built management system for IT, Apptio gives IT executives and program leaders the visibility they need to collaborate on fact-based decisions and improve efficiency. Apptio also connects IT spending with outcomes by mapping IT costs to agency or program priorities.