White Paper:
Market Intelligence Report:
CIO Survey on Total Cost of Ownership and Return on Investment for IT Services

During an era when many of the world's largest organizations are spending billions of dollars on information technology, IT cost management processes and capabilities are significantly behind those of manufacturing and supply chain functions. While many leading manufacturing companies have rigorous systems to track the cost of each good or service produced, know which services are profitable, and itemize spending per product line with scrutiny, there is a formidable gap in the IT function between IT managers' desire for greater transparency and capabilities for cost management.