White Paper:
Operationalizing Technology Business Management:
Cisco's Playbook for IT Services Transformation

At Cisco, we recognized that in order to drive business value and innovation, we had to become a competitive provider of IT services. This meant, among other things, that we had to change the very conversations we were having internally and with our business partners. Our conversations and our vocabulary needed to move beyond technologies, SLAs and projects, to discussions about the trade-offs needed to balance cost, quality and value. Only in doing so could we free up resources for business growth and strategic execution. These trade-offs are at the core of Technology Business Management (TBM).

To make this transformation, we developed a playbook with six chapters on everything from how we define our services to how we cost, market and fund them. In this paper, I'll share with you those six chapters and how they not only made for a successful IT services transformation but how they operationalized TBM, making it a core part of the way we work today.

Download this white paper to learn how Apptio can help you drive your own Services Transformation.