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IT Service Management: How to Become the CEO of Your Service Desk

In today’s environment, IT Service Management can’t simply just manage day-to-day service desk operations. Faced with ever-shifting IT budgets and increasingly empowered consumers and business stakeholders, you’re required to do more. To be successful, your service desk must run like a business. This Tech Dossier details best practices on becoming the CEO of your service desk.

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Analyzing Cloud Costs in a Standard IT Cost Model

Enterprise use of public cloud services has made managing IT costs more complicated than ever. CIOs and CFOs need to track, analyze and manage not only traditional infrastructure and applications but also the company’s usage and cost of public cloud-based services such as Amazon Web Services (AWS). Adding to the complexity of hybrid IT cost management, different parts of an organization require different views of cloud cost and usage data.

Technology Business Management with Apptio & SAP

IT executives are seeking ways to drive greater transparency and insight into their IT resources and services while managing IT with commercial acumen. Many of their business peers rely on SAP® technology to manage corporate functions. However, unlike manufacturing, sales, or procurement, the SAP suite does not provide a best-in-class solution for managing the cost, consumption, and value of the technologies and services that IT departments deliver.

Apptio TBM Unified Model (ATUM)

For many years, visionary IT leaders have been adopting the principles of Technology Business Management (TBM) to enable them to manage IT like a business. Apptio has facilitated this transformation by offering a purpose-built suite of TBM applications. At first, there were no recognized best practices, but starting several years ago, Apptio’s establishment of and partnership with the TBM Council gave rise to a documented, consistent approach to TBM processes. Now it’s time for the next step: the Apptio TBM Unified Model™ (ATUM).

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