Heard on the Street

Here’s what customers and analysts are saying about Apptio and IT Cost Transparency:

Customers

“The Apptio software as a service offering allowed us to quickly model costs and budget for our entire IT services portfolio leveraging data from spreadsheets, the GL, a PPM solution and the Service Desk.   This intuitive, easy to use solution gives us visibility into IT service costs, the ability to track actuals vs. budget on a monthly basis, and enables us to clearly present the business with a true Bill of IT.”

Jim Giantomenico
Senior Vice President and Chief Information Officer
Finlay Fine Jewelry

“The Apptio software as a service offering allowed us to easily establish a model of how costs were flowing across all of IT and facilitated the development of a set of high level services against which we could map those costs. On an ongoing basis we can now track actuals vs budget in these areas and have the ability to effectively demonstrate to the business how IT investments align with HomeStreet’s business priorities.” 

Mark Gregory
Senior Vice President and Chief Information Officer
HomeStreet Bank

“With the Apptio on demand offering we were able to accelerate our cost transparency initiative within IT, get greater visibility into the costs of our infrastructure at a service level, and  combine that with utilization data to identify server consolidation candidates across our datacenters.”

Joel Chaplin
Sr. VP IT Operations & Enterprise Systems
Motricity

Analysts

“Globalization, consumerization, new competitors and new service models are radically ‘changing the shape of IT’. IT leaders must develop greater transparency into the costs, utilization and operations of their IT services in order to optimize their IT investments and evolve from being technology managers to being stewards of business technology.”

Barbara Gomolski
Research Vice President
Gartner

“The size and strategic importance of IT today requires senior IT leaders who can effectively articulate the business value of their investments. These leaders need solutions that provide them greater visibility into the costs, utilization and service levels associated with the IT services they deliver so they can make the right investment and optimization decisions and more effectively partner with the business to maximize the value of IT.”

Donna Scott
Vice President and Distinguished Research Analyst
Gartner

“Information Technology is a competitive lever that can drive operational efficiency, product leadership and business agility if managed effectively.” Apptio’s IT cost transparency solution is addressing a critical market need by enabling customers to increase visibility and proactively manage their technology economics to create real business value.”

Dr. Howard Rubin
Internationally Recognized Author, Researcher, Speaker, and Consultant in the Area of IT Performance Management
Rubin Worldwide

“Chargeback approaches that allocate IT costs based on some general algorithm such as revenues or headcount will remain controversial at best and dysfunctional at worst. IT chargeback must evolve from a cost recovery tool to a consumption-based decision support tool that increases IT transparency… and enables business managers to forecast demand, make linkages between IT costs and business value, and change consumption patterns.” ¹

Craig Symons
Vice President
Forrester Research

1 - “IT Chargeback: Influencing User Behavior”, December 2006