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Why should we do it now?
In the last couple of years, Cargill has brought all of its IT spend into global IT owned and managed service lines. Global financial data is pulled together to create a service-oriented bill of IT that has shifted conversations with the business to value vs. cost. Now, Apptio IT Planning is helping the team push accountability to business owners, promoting a focus on value creation and innovation instead of the cost of the IT bill. New efforts to plan and forecast in real-time are helping the team evolve from order takers to innovative leaders within the organization.
IT leaders have a significant opportunity to help deliver on the promises that technology and information can enhance business competitiveness, but they can only do so if the business and IT collaborate to achieve this objective.
Gartner ITScore surveys indicate that 62% of CIOs do not believe that there is adequate transparency of IT costs, contributions and performance.
CIOs need to raise the game of vendor management. To date, they've been too focused on procurement, cost savings, and managing existing relationships.
Business technology (BT) brings together technology and traditionally customer-facing roles like marketing, sales, service, brand/product management, and fulfillment to deliver superior (digital) customer experience. The increasingly crucial role that digital technologies play in customer engagement elevates the CIO role in business.