What IT Really Wants: Relevancy

What do IT organizations want most? Could it be the latest technology? Better training? A bigger budget?

The answer may surprise you. According to a new study from InformationWeek, the one thing IT organizations want most is more engagement and support from business leaders and colleagues. Or, as Michael Krigsman so neatly sums it up in his recap of the study at ZDNet, CIOs want relevance.

Unfortunately, in some organizations the struggle for relevance is nothing short of a hard-fought battle, one that ends up undermining the ability of the CIO to create successful IT programs and grow initiatives. The C-suite wants clear business goals, efficiency, accountability. And, let’s face it, the traditional IT shop has not always been able to deliver.

But, now that dysfunctional dynamic has to change. CIOs and the C-suite need to reach agreement on this critical point: Business value is created together.

So what can CIOs do to bridge the gap? How can they assert their relevance?

Krigsman advises CIOs to start with the basics. They need to begin working collaboratively with the C-suite to develop a full understanding of the strategic goals of the business. More specifically, he recommends that CIOs:

  • Develop the skills and business savvy to be hard at the most senior levels.
  • Learn the intricacies of your organization’s business operations.
  • Build credibility by delivering successful projects.

I would add one more critical step:

  • Equip yourself with the right tools to get the job done. Today’s Technology Business Management solutions provide the cost transparency and real-time data CIOs now need to evaluate cost drivers, improve performance, enhance innovation and forge true business partnerships.

In other words, TBM solutions help make IT relevant. They offer the visibility and accountability that are now essential for CIOs who want to work collaboratively with senior management toward strategic business goals.