Apptio IT Business Performance
Empower your teams to manage the quality and utilization of services, vendor and organizational performance. Set goals for performance and measure success against those goals. Link operational, financial and delivery metrics such as satisfaction measures, external benchmarks and unit costs.
"Before Apptio, we couldn’t monitor and analyze the costs of network utilization. Now we can. We can anticipate the spikes, identify the most cost-effective ways to handle for them, put those preparations in place, and avoid outages."
Kyle Richardson
Business Systems Analyst
Manage the Performance of Your IT Services and Vendor Ecosystem
Apptio IT Business Performance comprises two modules: Vendor Performance and Service Performance.
Together, these help you measure and report performance metrics and take quick action to improve outcomes. Paired with Apptio IT Service Costing, these modules help manage both financial and operational metrics.
Vendor Performance
Apptio’s Vendor Performance module helps you make fact-based, proactive vendor choices, negotiate more value into contracts and manage ongoing vendor performance to drive greater value from your supplier ecosystem. Our customers leverage the Vendor Performance module to track service level agreements (SLAs) and automate ongoing data collection and reporting into a consolidated, cross-vendor view of performance.
Capabilities and Value
- Hold vendors accountable to contractual terms and SLAs.
- Manage vendor billing and credits based on the delivery of services and matching charges to rates and other contract terms.
- Control costs by gaining insight into spend for comparable resources or service types that are fragmented across vendors.
- Manage internal vendor policies and adjust outsourcer spend per ARC/RRC modeling and locating outliers in consumption charges.
- Reconcile packaged application spend through cost and usage analysis of software licenses.
- Rationalize and consolidate vendors with dynamically generated IT vendor scorecards that measure vendors against best practice key performance metrics.
- Proactively track upcoming contract expirations to enable adequate preparation time for effective renegotiations or alternative sourcing options.
- Obtain a comprehensive view of vendor performance by integrating additional data sources (e.g., support tickets).
Service Performance
Apptio’s Service Performance module helps you baseline, calculate, track and report on service metrics including availability, asset utilization, mean-time-to-failure (MTTF), mean-time-to-repair (MTTR), incidents per service, and user satisfaction. In addition to empowering infrastructure, application, and service leaders with comprehensive insights, Apptio helps you communicate the quality of services delivered to your business partners.
Capabilities and Value
- Provide a complete perspective of service delivery by leveraging data from multiple systems including financials, tickets, vendor contracts, infrastructure utilization, and labor tracking.
- Enable actionable decision making by tying together operational, satisfaction, and financial data.
- Evaluate all aspects of delivery through metrics and scorecards that span services, projects and initiatives.
- Deliver meaningful quality of service measurements by combining cost and performance metrics.
- Drive rationalization and pricing decisions by analyzing service costs at various service levels.
- Determine the business impact your services by analyzing profitability and customer retention.
Get Started Today
Empower your teams to measure and manage the quality and utilization of their IT services, vendor and organizational performance.
